German customer service agent in lisbon

Cross Border Talents; Berlin; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A dynamic recruitment firm is seeking German-speaking Customer Service Agents to join their team in Lisbon. The role involves supporting sellers through proactive communication and providing high-quality service. Candidates must have at least one year of experience in customer service, excellent problem-solving skills, and flexibility for rotating shifts. The position offers a welcome bonus and the opportunity to grow in a multinational work environment.

Leistungen

Welcome Bonus: 3,000

Relocation support

Opportunity to grow

Qualifikationen

• Minimum 1 year of experience in customer service or support.
• Flexibility to work in rotating shifts and weekends.
• Candidates must not have previously worked for ByteDance.

Aufgaben

• Handle customer inquiries via phone, email, and chat.
• Proactively assist sellers with account management and telesales.
• Collaborate with departments to resolve escalated issues.

Kenntnisse

Fluent in German (C1+)

Good command of English (B2+)

Problem-solving skills

Interpersonal skills

Sales awareness

Jobbeschreibung

German Speaking Customer Service Agent (Lisbon)

Start Date: 4th September 2025
Location: Lisbon, Portugal

About the Role

We are looking for motivated German-speaking Customer Service Agents to join our team in Lisbon. You will be supporting sellers through inbound and outbound communication, ensuring their success while providing high-quality customer service. This role requires a proactive, sales-aware mindset and excellent communication skills.

Key Responsibilities

Handle customer inquiries and provide professional support via phone, email, and chat.

Proactively assist sellers with account management, telesales, and business development-related topics.

Influence seller success through effective communication and solution-oriented support.

Work within a fast-paced environment while meeting performance targets and service quality standards.

Collaborate with other departments to resolve escalated issues efficiently.

Requirements

Fluent in German (C1+) and good command of English (B2+).

Minimum 1 year of experience in customer service or support (telesales, account management, customer success, or business development).

Strong sales awareness with the ability to influence and guide sellers (mandatory).

Excellent problem-solving, interpersonal, and communication skills.

Flexibility to work in rotating shifts and weekends.

Candidates must not have previously worked for ByteDance in any LOB, BPO, or country.

Work Schedule

Initially: Monday to Sunday, 08:00-17:00 or 09:00-18:00 (rotative shifts)

Days off: 2 rotative days per week

At a later date (TBC by client): 24/7 schedule Monday to Sunday (rotative shifts)

What We Offer

Welcome Bonus: 3,000

Relocation support (if applicable)

Opportunity to grow in a multinational and dynamic work environment

To apply, please send your CV to: [e-mail]