Gamification manager

Growe Talents; Remote; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A renowned online gaming company in Germany is seeking a CRM Manager to enhance user engagement and retention through innovative programs and data-driven insights. The ideal candidate will have proven experience in online gambling products, be proficient in various CRM systems, and possess analytical skills to monitor and improve campaign performance. A focus on clear communication and collaboration with teams is essential. A progressive work environment and a range of benefits to support growth are offered.

Leistungen

Health & Wellness Focus

Global Medical Coverage

Performance-Driven Rewards

Dynamic Work Environment

Qualifikationen

• Proven experience as a CRM, Retention or Gamification Manager in Online Gambling products.
• Experience with different CRM systems is a must.
• Fluent in setting up bonus offers (free spins, cashbacks, deposit bonuses).

Aufgaben

• Development and maintenance of user loyalty programs.
• Managing CRM bonus campaigns and user communications.
• Monitoring campaign performance on a daily basis.

Kenntnisse

CRM management

User engagement strategies

Campaign performance monitoring

Analytics tools

Basic HTML knowledge

Cross-functional teamwork

Fluent English

Spanish language

Tools

CRM systems (Smartico)

Jobbeschreibung

Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.

Perfect for those who aim to:

• Development and maintenance of user loyalty programs
• Generating ideas and launching gamification mechanics to drive user engagement (lootbox maps, minigames, scratch card with online and offline rewards)
• Managing CRM bonus campaigns and user communications
• Monitoring campaign performance on a daily basis and continuously improving results
• Analyzing user behavior and key product metrics, drawing insights from launches
• Segmenting audiences and creating engagement flows across the user journey
• Collaborating closely with design, content and product teams

Experience you’ll need to bring:

• Proven experience as a CRM, Retention or Gamification Manager in Online Gambling products
• Experience with different CRM systems is a must (Smartico etc)
• Focus on user acquisition, engagement, retention, and loyalty (B2C)
• Experience with user segmentations, basic knowledge of HTML
• Experience with analytics tools
• Experience working with cross-functional teams
• Fluent in setting up bonus offers (free spins, cashbacks, deposit bonuses)
• English — Upper-Intermediate or higher
• Spanish will be a plus

It’s a perfect match if you have those personal features:

• Friendly, professional, and result-oriented mindset
• Curious, thoughtful and attentive to details, especially when it comes to users
• Fast and transparent communication
• Comfortable working with numbers and metrics (or motivated to learn deeply)
• Proactive, responsible, and not afraid to test ideas and iterate

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus
• Global Medical Coverage
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
• Performance-Driven Rewards
• Dynamic Work Environment

Apply, and let your growth journey begin.