French-Speaking Anti-Financial Crime Customer Experts

WhereWeWork; Deutschland; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Complete relocation support

Competitive monthly salary + 2 extra salaries

Health care benefits

Free online Greek language courses

Professional growth & development opportunities

Job summary

TP Greece is seeking a French speaking Customer Service Specialist to join our Anti-Financial Crime Customer Experts team. Your role will involve supporting French speaking customers through various channels.

As a frontline ambassador, you will prevent fraud and protect customer data while ensuring high satisfaction. The position includes comprehensive relocation support, competitive salary, health care benefits, and opportunities for professional growth.

Qualifications

• Must hold EU citizenship/ EU Passport or valid work permit for Greece.
• Willingness to relocate to historic Athens, Greece, or be a local candidate.
• Can do attitude, willingness to learn, and reliability are essential.

Responsibilities

• Support customers via phone, chat & e-mail.
• Prevent fraud, protect data and safeguard customers.
• Track and follow cases to ensure timely closure.
• Maintain high customer satisfaction.
• Work towards reaching set targets.

Skills

Fluency in French

Very good written and oral communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge/tech savviness

Experience in customer service

Tools

CRM tools

Job description

Job Overview:

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data and safeguard the customers of a leading Mobile Bank.

We are seeking a French speaking Customer Service Specialist to support French speaking customers.

In the Customer Service team, you will be the frontline of the bank to the French speaking market, providing excellent customer experience. You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role!

Take a step forward and join us in Greece!

What you will do:

• Support customers via phone, chat & e-mail
• Prevent fraud, protect data and safeguard customers
• Be an ambassador of our client
• Track and follow cases to ensure they close in an efficient and timely manner
• Maintain high customer satisfaction
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

What you will bring:

• Fluency in French
• Very good written and oral communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness, experience with CRM tools preferred
• Ability to work under stressful and testing situations with customers
• Experience in customer service or customer facing roles preferred
• Can do attitude, willingness to learn and reliability are essential to your success in this role!
• Must hold EU citizenship/ EU Passport or valid work permit for Greece
• Willingness to relocate to historic Athens, Greece, or be a local candidate

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.