Freelance Quality & Team Manager

Velenosi&Meredith; Remote; EUR 80.000 - 100.000; Teilzeit

Zusammenfassung

An international consulting firm is seeking a Freelance Quality & Team Manager to ensure high service quality and lead a remote team of customer advisors. This flexible role allows you to work between 10 to 90 hours weekly, providing autonomy and responsibility from day one. Ideal candidates will have experience in customer service leadership, fluency in German and English, and a strong focus on coaching and quality standards.

Leistungen

Flexible working hours

Autonomy in role

Impact on project success

Qualifikationen

• Experience as a Team Leader, Coach, or Quality Manager in customer service.
• Fluent in German and English, written and spoken.
• Proven success in leading and motivating remote teams.

Aufgaben

• Conduct 1:1 coaching sessions and call monitoring.
• Ensure high service quality and customer satisfaction.
• Analyse training needs and coordinate training activities.

Kenntnisse

Team Leadership

Coaching Skills

Quality Management

Communication Skills

Attention to Detail

Ausbildung

Professional training in customer service

Jobbeschreibung

German Freelance Quality & Team Manager

Remote across Europe Freelance

Are you looking for a flexible business model a strong focus on quality and a long-term freelance collaboration within a dynamic and people-oriented environment? For an international project we are currently looking for a Freelance Quality & Team Manager to join a high-performing remote team.

In this role you will be responsible for the service quality and professional development of up to 25 freelance customer advisors, providing guidance, coaching and operational leadership.

Your responsibilities

• Conduct 1:1 coaching sessions and call monitoring to identify strengths and development areas
• Ensure consistently high service quality with a strong focus on customer satisfaction and professional expertise
• Analyse individual training needs and coordinate training activities (communication skills, product knowledge, processes)
• Deliver online workshops and project onboarding sessions using a variety of training methodologies
• Motivate and guide a fully remote team promoting high quality standards
• Act as the first operational point of contact for the team
• Identify process improvement opportunities and report performance and results to the Operations Manager

What is offered

• Freelance collaboration fully remote across Europe (you can work between 10‑90 hours per week, as you decide)
• Responsibility and autonomy from day one
• A varied and challenging role with real impact on project success
• High level of freedom and opportunity to actively contribute to growth
• International collaborative and performance‑driven environment
• Involvement in projects related to the Future of Work, sustainability and modern work models

Requirements

• Completed professional training and experience as a Team Leader, Coach or Quality Manager in customer service
• Proven experience in leading and motivating remote teams
• Fluent German and English (written and spoken)
• Strong communication and coaching skills with a constructive and development‑focused approach
• High quality standards, structured working style and strong attention to detail
• Confidence working in cross‑functional and intercultural environments
• Professional, self‑assured attitude with a collaborative mindset

If you are interested in a remote freelance role with responsibility, autonomy and a long‑term perspective, feel free to contact me for more information.

Marco Velenosi