Fraud Operations Specialist (m/f/d)

Pliant; Berlin; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A growing fintech company in Berlin is seeking a Mid-Level Analyst for its Payments Monitoring Team. The role involves monitoring transactions, managing incidents, and analyzing data to prevent fraud. Candidates should have experience in fintech and a solid understanding of payment flows. This remote position offers competitive compensation and a fixed daytime shift with weekend rotations.

Leistungen

Competitive compensation

Shift allowance

Company card for meals and team meetups

Qualifikationen

• 2–3 years of experience in fintech or payments operations.
• Solid understanding of card payment flows and fraud scenarios.
• Excellent communication skills in English.

Aufgaben

• Monitor card transactions for unusual patterns.
• Support fraud and system incident management.
• Analyze data for transaction anomalies.

Kenntnisse

Fraud monitoring

SQL

Incident response

Data analysis

Python

Attention to detail

Tools

Alerting tools

Ticketing systems

Jobbeschreibung

About Us

Since 2020, Pliant has been on a mission to rethink credit cards and empower companies to grow by providing a smart way to pay that scale with their business. With our app and API-based solutions, Pliant allows companies to issue physical and virtual credit cards, automate payment processes, track spending, and seamlessly integrate these data into their finance stack.

Pliant is growing quickly. With our expansion into 30 international markets, we believe that people, passion, and diversity are the key ingredients to our future success. Our growing team of 180+ Plianteers come from 35 nationalities and work remotely or in a hybrid environment from our headquarters in the heart of Berlin. And we’re looking for more talented and committed people to join us on our journey!

About the Role

Do you have hands-on experience with fraud monitoring or payment incident handling and want to deepen your impact in a high-growth fintech environment?

As we expand across Europe and prepare for the US launch, we’re building a new Payments Monitoring Team and looking for a Mid-Level Analyst (m/f/d) to support real-time monitoring, fraud detection, and critical incident response across our card and payment operations.

This is a remote position for candidates based in Europe or Cyprus, working a fixed daytime shift.

Working Hours: 5 days per week, including weekdays and weekends on a rotating basis.

What You’ll Do

• Transaction Monitoring & Alert Handling: Monitor live card transactions and payment flows, focusing on unusual patterns and automated alerts related to fraud (e.g. brute force, card testing, phishing attempts). Validate and triage alerts independently, escalate where needed, and follow internal playbooks. Work with fraud and engineering teams to continuously improve alert accuracy and detection logic.

• Incident Support & Root Cause Analysis: Participate in managing fraud- or system-related incidents — investigate, coordinate internal communication, and document the process. Contribute to root cause analysis (RCA) and post-incident reviews for continuous improvement.

• Data-Driven Insights: Use SQL and basic Python to extract and analyze data related to transaction anomalies, false positives, or recurring issues. Support in identifying emerging fraud trends or vulnerabilities in payment flows.

• Cross-Team Collaboration: Work closely with Engineering, Compliance, and Customer Relations teams during live escalations. Help refine monitoring dashboards and internal documentation to make processes more robust and scalable. Contribute ideas for process automation and fraud model enhancements.

What You’ll Bring

• 2–3 years of experience in fintech, payments operations, fraud monitoring, or a related support function.
• Solid understanding of card payment flows, fraud scenarios (e.g., card testing, phishing, credential stuffing), and payment APIs.
• Hands-on experience with SQL and basic use of Python (e.g. data cleanup, automation scripts).
• Familiarity with alerting or monitoring tools and experience with incident response workflows and using ticketing systems.
• Strong attention to detail, ability to work independently under pressure, and comfort handling live production environments.
• Excellent written and verbal communication skills in English.
• Willingness to work on a fixed shift that includes weekend rotations.

What We Offer

• A pivotal role in building out a new function at the intersection of payments, compliance, and technology
• Remote-friendly environment with flat hierarchies and transparent collaboration
• Competitive compensation and shift allowance
• Company card with monthly allowance for meals, coffee, and team meetups
• Real impact on preventing fraud and improving real-time monitoring at a fast-scaling fintech