Fractional Operations Lead (m/w/d) (Freelance)

HelloBetter; Berlin; Remote; EUR 80.000 - 100.000; Teilzeit

Zusammenfassung

A digital health pioneer in Berlin is looking for a Fractional Operations Lead to ensure operational continuity during a paternity leave. You will manage two junior operational managers and lead enhancements in analytics and AI automation. The ideal candidate has over 5 years of senior operations experience. You will enjoy flexible working hours, remote options, and benefits including training budgets and a virtual stock option plan.

Leistungen

28 vacation days

Training budget of 1,000 euros

Attractive VSOP (Virtual Stock Option Plan)

Tax-deductible pension plan

Free or subsidized fitness memberships

Qualifikationen

• 5+ years of senior operations or consulting experience.
• Proven track record leading operational teams and complex projects.
• Strong leadership and mentoring capabilities.

Aufgaben

• Ensure smooth operation of the Operating Model during paternity leave.
• Enhance analytical capabilities and implement AI automation.
• Manage high-level contract negotiations and supplier relationships.

Kenntnisse

5+ years senior operations or consulting experience

Proven track record leading operational teams and complex projects

Experience with AI implementation and change management

Advanced Excel/Google Sheets skills

Experience with contract negotiation

Strong stakeholder management

Fluent in German and English

Jobbeschreibung

General Information

• This is a Freelance project.
• Proposed Timeline: Jan - Jun 2026 with Handover Meetings in Dec 25
• Reports to: Philip Ihde (COO)
• Ops Team at HelloBetter: 2 Junior ICs
• Weekly Hours: max 20h
• Compensation: 3.500 - 4.500 Eur per month
• Location: +/- 4.5h from CET

Your profile

HARD SKILLS

• 5+ years senior operations or consulting experience
• Proven track record leading operational teams and complex projects
• Experience with AI implementation and change management
• Advanced Excel/Google Sheets skills (complex formulas, dashboards, analytics)
• Experience with contract negotiation and strategic supplier management
• Strong stakeholder management across multiple departments
• Fluent German and English

SOFT SKILLS

• Executive-level communication and presentation skills
• Strategic thinking with ability to see big picture
• Strong leadership and mentoring capabilities
• Exceptional stakeholder management across all organizational levels
• Adaptability and comfort with ambiguous situations
• Results-oriented with focus on business impact

Why us?

Meaningfulness

• Mental health is a human right: we help thousands of people each month who struggle with depression, stress, insomnia, burnout, and other mental health issues

Research & Evidence

• We have a unique product and are at the forefront of research in digital health applications
• The effectiveness of our product is continuously evaluated and efficacy studies have been published in international and high-impact journals since 2014
• Data is of great importance to us and we are transparent about our strategy, goals and results.

Growth

• As pioneers in the development of applications for various mental health conditions, we are at the forefront of innovation
• We operate in an extremely exciting and emerging market
• Annual training budget of 1,000 euros - we place great emphasis on the personal growth of our employees and actively support their development

Remote-First

• Remote-first culture - we hire globally, considering a time window of +/- 4.5 hours CET
• Use of our offices in Berlin and Hamburg if you prefer to work on-site
• Relocation option and support

Diversity & Inclusion

• Fair and equal treatment are the standards of our Anti-Harassment Policy
• Flexible working hours - shape your own day
• Company language English, with a strong emphasis on inclusive language
• Transparent salary bands
• Additional 10 paid leave days for non-birth parents after the birth or adoption of a child

Other Benefits

• 28 vacation days + compensation for holidays that fall on weekends
• Tenure based paid time off - up to three additional days
• Permanent employment contract
• Attractive VSOP (Virtual Stock Option Plan) for all employees
• Tax-deductible pension plan with an above-average employer contribution
• Free or subsidized fitness memberships
• Regular team events

HelloBetter is an equal opportunity employer and encourages applicants of any national origin, gender, sexual orientation, religious background, gender identity, and people with disabilities to apply

Privacy Policy for Applicants

Your mission

HelloBetter is a pioneer in the field of digital healthcare. For more than 10 years, we have been developing evidence-based digital health applications for the prevention and treatment of mental health conditions. Our applications cover a variety of areas, including stress management, depression, problematic alcohol use, panic disorder and anxiety, vaginismus, and sleep disorders.

Six of HelloBetter's ten applications are approved as digital health applications. They are available free of charge by prescription to all insured adults in Germany.

For more information about HelloBetter, see our HelloBetter Handbook.

As a Fractional Operations Lead, you will cover for our Lead Operations Manager during his paternity leave. Your main responsibility will be to ensure the smooth operation of our Operating Model in his absence focusing on enhancing our analytical capabilities, implementing AI automation, and improving the overall workplace experience for our team.

Interview Process

• CV Check with People & Ops Team
• Screening Interview mit Lead Operations Manager (30 min)
• Interview with COO (30min)
• Bar Raising Interview with Co-Founder (30min)
• Contract Talk (15 min)

Your objectives

• Provide strategic leadership and guidance for Operations team (2 junior managers)
• Manage, implement and optimise complex operational work flows optimisations across departments (especially including AI & Automation)
• Manage high-level contract negotiations and strategic supplier relationships
• Oversee critical operational governance and compliance requirements
• Create and maintain complex reporting dashboards and operational analytics to facilitate data-driven decisions
• Serve as strategic partner to COO
• Support company-wide resource allocation