Field Service Representative (m-f-d)

Preligens; Hamburg; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A global aviation firm in Hamburg is seeking a Field Service Representative to provide on-site support and ensure customer satisfaction. The ideal candidate should have 2-3 years of experience in an aircraft technician role, with strong interpersonal skills and the ability to adapt to changing conditions. This role involves working closely with customers and managing tools and equipment. The position offers competitive compensation and opportunities for training in Europe.

Leistungen

2-shifts organization

On-call support

Short trips in Europe

Qualifikationen

• 2 to 3 years' experience as aircraft technician or similar role.
• Ability to read and understand technical documentation.
• Good physical condition and manual dexterity.

Aufgaben

• Prepare and perform interventions on aircraft.
• Inspect damages or faults reported by customers.
• Manage tools, spare parts, and consumables for the team.

Kenntnisse

Customer oriented

Strong interpersonal skills

Ability to adapt

Mechanical & hydraulic understanding

Autonomous and reliable

Ausbildung

Bachelor's Degree

Tools

IT tools familiarity

Jobbeschreibung

Field Service Representative (m/f/d)

Published 07.01.2025

Company : Safran Engineering Services

Job field : Customer services and support

Location : Hamburg, Germany

Contract type : Permanent

Contract duration : Full-time

Required degree : Bachelor's Degree

Required experience : More than 3 years

Professional status : Technician

Spoken language(s) : German Fluent; English Fluent

Reference : 2025-160016

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Job Description

Mission: Provide on-site Support at airframer final assembly Line in Hamburg on landing gears, wheels, brakes and landing systems. You will represent Safran Landing Systems in front of the customer and deliver a professional corporate image in line with Safran company standards.

• Role & responsibilities: As a Field Service Engineer, your main task will be to prepare, perform and record interventions on aircraft such as:
• Inspection of damages or faults reported by the customer
• Rework or replacement of parts and equipment
• Embodiment of design changes and specific upgrades
• Demonstrate the conformity of our equipment to the customer when applicable
• You will be part of a team of 10 Field Service Engineers working in a two shifts system and reporting to the local SLS Team Manager. You will ensure effective communication within the team and with the production sites in France and England.
• As a side activity, you are responsible for one activity such as the management of tools, spare parts, quarantine or consumables for the whole Hamburg team.

Environnement: The SLS office is located near the customer site, in a dedicated and recently renovated Safran building with all needed convenience (open space, kitchen, meeting room, changing room, shower, parking for bikes and cars, etc.). A workshop is at the disposition of the team for the storage of spares and tools as well as several company cars to drive to the customer site.

Job Requirements

• At least 2 to 3 years' experience as aircraft technician or in a similar position
• Ability to read and understand drawings, manuals, and other technical documentation
• Good understanding of mechanical & hydraulic products
• Customer oriented
• Strong interpersonal skills and ability to work well in a team environment. Ability to adapt to continuously changing work conditions while ensuring safe work practices
• Autonomous and reliable
• Good physical condition and manual dexterity
• Familiarity with IT tools and digital best practices
• Driving License

Advantages

• 2-shifts organization
• Occasionally on-call support
• Several short trips in Europe during the training period

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company has over 14,000 employees across 13 different countries.

Locate your future workplace

Hein-Sass-Weg 36 21129

Hamburg

Germany

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