Field Coach Trainer (m / f / d) - Munich

Tiffany & Co.; München; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading luxury brand seeks a Retail Learning Coach to elevate client interactions and sales team performance in Munich. The successful candidate will execute impactful coaching plans, develop onboarding processes for new hires, and contribute to a thriving learning environment. With strong retail leadership experience and effective coaching skills, you will help empower teams in an exciting international retail setting.

Leistungen

Retirement plans

Life insurance

Wellpass benefits

Training and development opportunities

Qualifikationen

• 5 years of training & development experience in luxury brands.
• Retail leadership experience required.
• Ability to interact with diverse teams.

Aufgaben

• Monitor and coach the sales team on individual targets.
• Organize and facilitate impactful onboarding for new hires.
• Support the yearly performance review process.

Kenntnisse

Effective coaching approach

Strong facilitation skills

Communication skills

Interpersonal skills

Empowering teams

Proactive initiative

Jobbeschreibung

Monitor and observe daily client interactions on the sales floor.

Evaluate individual behaviors, knowledge, and attitude against Tiffany standards and client promise.

Partner with store leaders to identify store opportunities through sales dashboards, Mystery Shopping, and NPS scores.

Elaboration of a Coaching Plan

• Share feedback with Retail Learning and Store Managers and agree on an individual coaching plan to improve and ensure brand behaviors are demonstrated on the sales floors.
• Create a store learning and coaching action plan with individual targets and a timeline.

Execution of the Coaching Plan

• Monitor and coach the sales team on individual targets, offering short- and long-term solutions to close performance gaps (further coaching, training classes, review of training materials, etc).
• Establish a regular check-in schedule with store leadership, retail performance, and learning teams on coaching conversations, progress, and opportunities.
• Support the yearly performance review process through close monitoring of collaborators.
• Track coaching conversations and update training records.
• Partner with store leadership and retail learning managers to structure learning paths for collaborators, including regional training sessions, peer mentorship programs, and employee experiences.

Onboarding of Newcomers

• Organize and facilitate inspiring and impactful in-store onboarding/induction for all new hires, partnering with subject matter experts to ensure an enhanced learning experience.
• Establish clear in-store follow-up to ensure adaptation and proficiency in retail tools.
• Regularly follow up on progress and gaps within this audience.

Support of the Retail Learning Manager

• Organize and facilitate classroom trainings for retail teams.
• Contribute to store evaluations and provide feedback to help plan supportive actions for the store and management team.

Support of the EMEA Retail Learning Community

Contribute to community discussions through feedback and sharing best practices.

Qualifications

• 5 years of training & development experience in luxury brands or luxury service industry
• Retail leadership experience
• Proven effective coaching approach
• Strong facilitation, communication, and interpersonal skills
• Empowers teams and holds self and others accountable
• Builds confidence in team members' ability to succeed
• Fosters a learning environment and mindset
• Embraces challenges and encourages others to do so
• Proactive in taking initiative and determining appropriate actions
• Ability to interact with all levels of employees and diverse teams
• Willing to work evenings and weekends
• Willing to travel as needed
• Offers training and development opportunities within LVMH
• Provides an interesting role within an exciting international luxury brand
• Includes benefits like retirement plans, life insurance, and Wellpass