Field Application Scientist, Europe

Slingshot Biosciences; Remote; EUR 100.000 - 111.000; Vollzeit

Zusammenfassung

A leading life sciences company based in Hamburg is seeking a knowledgeable Field Application Scientist. The role emphasizes technical support for sales, building customer relationships, and facilitating training. The ideal candidate will have at least 3 years of relevant experience, a Bachelor’s degree in a scientific discipline, and strong communication skills. Proficiency in English and German is required, and the role demands 50-60% travel. Competitive salary and excellent benefits offered.

Leistungen

Retirement Plan (401k)

Paid Time Off

Family Leave

Life Insurance

Pet Insurance

Fully stocked break room with food, snacks and beverages

Qualifikationen

• 3+ years of experience in a technical support position in life sciences.
• Strong understanding of synthetic biology and cell biology.
• Proficient in English & German (reading & writing).
• Willingness to travel 50-60%.

Aufgaben

• Provide technical support for sales and customer engagements.
• Forge strong customer relationships and act as a trusted advisor.
• Develop and deliver training and educational content.

Kenntnisse

Field application expertise

Communication skills

Customer relationship management

Technical presentation

Ausbildung

Bachelor's degree in a relevant scientific discipline

Master's or Ph.D. in a relevant scientific discipline

Jobbeschreibung

Slingshot Biosciences is a fast-growing life sciences company with a platform technology and paradigm-shifting mission to make precision-engineered cell mimics the gold standard for all cell-based assay controls. We are transforming cell-based applications with the most robust, scalable, and reproducible controls available, including TruCytes™ Biomarker controls, SpectraComp® compensation controls, ViaComp® cell health controls, and FlowCytes® instrument controls.

Our TruCytes cell mimics precisely replicate real cells' optical and biochemical properties - without the sourcing, quality, or cost challenges of traditional controls. Trusted in cell-based applications across cell therapy, drug development, and diagnostics, they empower process and analytical development, quality control, potency assessments, multi-site validations, clinical research studies, and assay development and validation.

Slingshot is seeking motivated, creative team members who think outside the box. We empower employees to own their work, contribute ideas quickly, and improve processes. Come join our cross-disciplinary and world-class team that is delivering game-changing solutions for cell-based applications!

Learn more about Slingshot and what we do.

See what Cell Mimics can do.

About Slingshot Biosciences

Location

EU. This position is remote.

Responsibilities

Technical Support for Sales

• Partner with Sales Representatives to provide technical expertise during customer engagements, including meetings, calls, and presentations.
• Assist the Sales team in identifying customer needs and positioning Slingshot Biosciences' products as the best solutions.
• Conduct product demonstrations, technical presentations, and webinars to educate potential and existing customers on the applications and benefits of our products.

Customer Relationship Building

• Forge and maintain strong relationships with customers by providing ongoing technical support and ensuring they achieve success with our products.
• Act as a trusted advisor to customers, helping them troubleshoot issues, optimize their workflows, and maximize the value of Slingshot Biosciences' offerings.
• Gather and relay customer feedback to the Sales, Marketing, Operational, and Product Development teams to inform product improvements and new offerings.

Training and Education

• Provide in-depth training to customers on the use and application of Slingshot Biosciences' products, ensuring they are equipped to succeed.
• Develop and deliver educational content, such as technical guides, case studies, and best practices, to support the Sales team and customers.

Technical Expertise and Knowledge Sharing

• Stay up-to-date with the latest developments in Slingshot Bioscience's technology and capabilities as well as generally in synthetic biology, cell biology, and related fields to ensure you can provide cutting-edge insights to customers, R&D, and the Sales team.
• Share technical knowledge with the Sales team through regular training sessions, helping them to become more effective in their roles.
• Collaborate with the R&D and Product Development teams to ensure alignment on product capabilities and customer needs.

Market Insight and Competitive Analysis

• Monitor industry trends, competitor products, and emerging technologies to provide insights that can help shape sales strategies and product development.
• Work with the Marketing team to develop technical content that highlights the unique advantages of Slingshot Biosciences' products in the market.

Collaboration and Cross-Functional Support

• Work closely with cross-functional teams, including R&D, Operations, Marketing, Product Development, and Customer Support, to ensure a seamless customer experience.
• Participate in industry conferences, trade shows, and customer site visits to represent Slingshot Biosciences and build relationships within the scientific community.

Qualifications

• 3+ years of experience in a field application scientist role or related technical support position, preferably within the life sciences or biotechnology industry.
• Required: Bachelors in a relevant scientific discipline (e.g., Biology, Biochemistry, Biotechnology, Biomedical Engineering) or equivalent experience. Master's or Ph.D. is desirable in a relevant scientific discipline or equivalent experience.
• Strong understanding of synthetic biology, flow cytometry, cell biology, or related fields.
• Excellent communication, presentation, and interpersonal skills, with the ability to explain complex technical concepts to a non-technical audience.
• Proven track record of building and maintaining strong customer relationships.
• Ability to work independently and as part of a team, with a proactive and customer-focused approach.
• At least 50%-60% travel. May be more as the job requires, to meet with customers and support the Sales team.
• Highly proficient in English & German languages (reading & writing).
• Highly preferred if located in Germany or Switzerland.

Salary and Benefits

The base salary range for this full-time position is between $117,470 - $129,217 + benefits.

Our salary ranges are calculated by role and level. Your position within that range will be determined by your job-related knowledge, skills, experience, relevant education, and training/certifications.

• Retirement Plan (401k)
• Paid Time Off
• Family Leave
• Life Insurance
• Pet Insurance
• Fully stocked break room with food, snacks and beverages

About Slingshot

Our north star is to make healthcare more accessible around the world. We are doing this by advancing cell biology to develop innovative solutions for human health.

At Slingshot, we value diversity and believe that a variety of backgrounds and experiences leads to more innovative ideas and a better understanding of our customers. Passion is at the core of our values, and employees are encouraged to pursue their passions in their work and contribute to the company's overall mission.

Slingshot Biosciences is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Legal authorization to work is required for all roles. Employment eligibility will be verified in accordance with applicable laws in the country where the position is based. For U.S.-based roles, this includes completion of required employment eligibility verification. For international roles, employment may be facilitated through an Employer of Record (EOR) in compliance with local regulations.