ESG Client Success Manager Germanic Market (mwd)

ISS STOXX; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading financial technology provider in Berlin is seeking an ESG Client Relations Manager. In this role, you will be responsible for bridging client needs with internal solutions, navigating complex stakeholder landscapes, and providing technical assistance. The ideal candidate has strong communication skills in both German and English, and a keen interest in ESG topics. Join a vibrant team that values diverse perspectives and fosters a culture of innovation.

Qualifikationen

• Fluency in German and full professional proficiency in English.
• Experience in client-facing roles and ability to understand key client needs.
• Ability to work independently and find pro-active solutions.

Aufgaben

• Build a bridge between client needs and internal departments.
• Coordinate with the data deliverable team for client data deliveries.
• Assist clients with queries on research content and methodology.

Kenntnisse

Customer Service

Client Expectations

Client Support

Account Management

Issue Resolution

Jobbeschreibung

Lets be #BrilliantTogether

ISS is growing! We are seeking multi-faceted interactive and dynamic professionals at all levels who are interested in the Environmental Social Governance (ESG) and sustainable finance domain. If you want to learn climb and shine at a company thats committed to you then ISS just might be the best move youll ever make.

Multi-faceted topic expert

In this role you will be the subject matter expert on the breadth of ISS ESG solutions - spanning topics such as corporate sustainability ratings ESG controversy screenings SDG impact measurement climate research sustainable finance regulatory solutions (EU Taxonomy SFDR PAI) or engagement initiatives. You will assist clients with queries on research content and methodology and provide technical assistance on the usage of online platforms and data delivery.

Interactive & dynamic coordinator promoter & solution finder

Your impact as the ESG Client Relations Manager builds a bridge between client / market needs and internal departments. And provides feedback on needed products / services and help prioritize product development this role you will collaborate with sales account executives assisting with information needs of potential and existing clients. You will coordinate with the data deliverable team to set up regular or ad hoc data deliveries for clients and further interacts with the research team to gain further in-depth topic insight.

What You Bring To The Table

Team player with a collaborative mindset and positive can-do outlook

Fluency in German full professional proficiency in English

Ability to work independently pro-active solution finding

Ability to grasp a broad stakeholder landscape multiple work processes and understand interlinkages

Strong project & time management / organizational / multi-tasking skills

Willingness to investigate and dig into the details of data and screens

A strong interest in ESG and responsible investment

Experience or strong interest in client facing roles and ability to understand key client needs

Candidates with varying levels of work experience may apply.

#ESG #ASSOCIATE #MIDSENIOR #CS #LI-JO1

What You Can Expect from Us

At ISS STOXX our people are our driving force. We are committed to building a culture that values diverse skills perspectives and experiences. We hire the best talent in our industry and empower them with the resources support and opportunities to growprofessionally and personally.

Together we foster an environment that fuels creativity drives innovation and shapes our future success.

Lets empower collaborate and inspire.

Lets be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985 we offer top-notch benchmark and custom indices globally helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance sustainability cyber risk and fund intelligence. Majority-owned by Deutsche Börse Group ISS STOXX has over 3400 professionals in 33 locations worldwide serving around 6400 clients including institutional investors and companies focused on ESG cyber and governance risk. Clients trust our expertise to make informed decisions for their stakeholders benefit.

ISS Sustainability Solutionsenable investors to develop and integrate sustainable investing policies and practices engage on responsible investment issues and monitor portfolio company practices through screening solutions. ISS Sustainability Solutionsalso provides climate data analytics and advisory services to help financial market participants understand measure and act on climate-related risks across all asset addition our solutionscover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunities.

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Institutional Shareholder Services (ISS) is committed to fostering cultivating and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race color ethnicity creed religion sex age height weight citizenship status national origin social origin sexual orientation gender identity or gender expression pregnancy status marital status familial status mental or physical disability veteran status military service or status genetic information or any other characteristic protected by law (referred to as protected status). All activities including but not limited to recruiting and hiring recruitment advertising promotions performance appraisals training job assignments compensation demotions transfers terminations (including layoffs) benefits and other terms conditions and privileges of employment are and will be administered on a non-discriminatory basis consistent with all applicable federal state and local requirements.

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1