Enterprise Service Management Consultant (f/m/d)

TIMETOACT GROUP GmbH; Köln; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

A leading IT service provider is looking for Enterprise Service Management Consultants to join their team in Köln, Germany. Candidates of all experience levels are welcome, from Junior to Senior, to work on diverse projects involving ITSM and workflow automation. Responsibilities include collaborating with clients, developing ESM modules, and providing mentorship in a collaborative environment that promotes work-life balance and career growth.

Leistungen

30 days of vacation

Mobile and flexible working

Sport offerings like URBAN SPORTS CLUB

Qualifikationen

• 0–2+ years (Junior), 3–5+ years (Mid), or 5–8+ years (Senior) of ServiceNow experience.
• Familiarity with core ESM solution functionalities (Incident, Change, Catalog Items, etc.).
• Certifications related to ESM solutions.

Aufgaben

• Collaborate with clients to gather requirements and design tailored ESM solutions.
• Develop, configure, and customize ESM modules to meet business needs.
• Lead or support end-to-end implementations and upgrades.

Kenntnisse

Problem-solving

Communication

Scripting skills (JavaScript, Glide, AngularJS)

Agile/Scrum

Ausbildung

Bachelor’s degree in IT, Computer Science, or related field

Jobbeschreibung

Overview

Join the Team!

Your Role

We are seeking Enterprise Service Management Consultants (f / m / d) of all experience levels (Junior, Mid-Level, Senior, Architects) and specialties (Developers, Administrators, Business Analysts, Architects, Project Managers) to join our growing team. Whether you’re starting your Atlassian, Freshworks, ServiceNow and / or Servicely journey or are a seasoned expert, we offer opportunities to work on diverse projects, from ITSM and ITOM to custom app development and workflow automation.

Your Mission

Responsibilities vary by role and seniority but may include :

• Collaborate with clients to gather requirements and design tailored ESM solutions
• Develop, configure, and customize ESM modules (ITSM, CSM, HR, ITAM, etc.) to meet business needs
• Lead or support end-to-end implementations, upgrades, and integrations with third-party systems
• Optimize workflows, automate processes, and enhance user experiences across the platform
• Provide technical guidance, mentorship, or project leadership (senior roles)
• Conduct training sessions and create documentation for clients and end-users
• Stay updated on ESM solution releases, trends, and best practices

Your Profile

Required Skills may vary by role and seniority.

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 0–2+ years (Junior), 3–5+ years (Mid), or 5–8+ years (Senior) of ServiceNow experience
• Familiarity with core ESM solution functionalities (Incident, Change, Catalog Items, etc.)
• Basic to advanced scripting skills (JavaScript, Glide, AngularJS)
• Strong problem-solving and communication skills
• Ability to work in Agile / Scrum environments
• Certifications related to ESM solutions

How to apply

Please submit your resume and a cover letter specifying:

• Your role and level (e.g., Developer, Architect, Business Analyst) and level (Junior, Mid, Senior).
• A summary of your ESM experience and certifications (if any).
• Why you’re passionate about joining our team.

Let’s transform the future of service management together — apply today!

Why us?

What is a given for us and a reflection of our "WE" culture

Work & Life

Mobile and flexible working ensures optimal work-life integration.

Growth & Development

Regular training, further education, and individual certifications help you advance in your career.

Equipment

You can also use your company hardware for private purposes.

Refreshments

Enjoy free soft drinks, coffee, and tea every day.

Time Off

30 days of vacation, special leave, and individual sabbatical options provide you with time to relax and recharge.

Celebrations

Legendary company events make our culture truly come alive for you.

How we offer you real added value

Flexibility

With Workation, you have the opportunity to work remotely from an EU country for a certain period.

Mobility

A company bike (JobRad), public transport ticket (Jobticket / Climate Ticket), or company car keeps you mobile.

Health & Well-being

Sports offerings like URBAN SPORTS CLUB and Just Fit help you stay active and healthy.

Support

We offer mental health programs and coaching, as well as financial security through pension plans (BAV) and disability insurance (BU).

Referral Program

If you recommend us within your network and it leads to a successful hire, you will receive a bonus.

Networking

Through legendary after-work events like cocktail nights, foosball tournaments, hackathons, and outdoor activities, you can connect with colleagues across the GROUP.

The benefits listed may vary slightly depending on the company, location, and country.

About us

Diversity, innovation and team spirit – that’s the TIMETOACT GROUP. With more than 1,600 colleagues, we work in 22 cities across Germany, Austria and Switzerland, as well as in offices in Italy, the Netherlands, Spain and the USA. Our network is complemented by service hubs in Central America, Central and Eastern Europe, and Southeast Asia. In 2024, we generated over 360 million euros in revenue together – and we continue to grow.

As a leading IT service provider, we shape the digital transformation for companies, corporations and public institutions. We provide advice on IT strategies, accelerate cloud transformation and leverage AI, data, software and system engineering to develop future-ready solutions.

Together with strong partners such as AWS, Atlassian, Google, Microsoft, IBM and SAP, we help our customers unlock the full potential of their cloud platforms. We also design innovative digital business models that open up new market opportunities.

With us, you’ll work across teams in a strong network of 11 specialized companies. Our “WE” is our strength – and your opportunity to contribute, grow and actively shape the digital world.

At TIMETOACT GROUP, gender, origin, sexual orientation, age, and religious beliefs do not matter - what counts for us is a strong team, mutual respect, appreciation, motivation, and having fun at work.