EMEA Service Director (d / f / m)

Leica Microsystems; Leverkusen; Remote; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

A leading technology company is looking for a Service Director for EMEA to manage Field Operations, ensure customer satisfaction, and grow service revenue. The ideal candidate has extensive experience in managing customer-facing teams and is fluent in English, with German being a plus. Candidates should expect to travel up to 40% within the EMEA territory. This role offers the opportunity to lead a large team and drive business growth in a dynamic environment.

Qualifikationen

• Minimum of 10 years’ experience in a global organization.
• Experience managing customer-facing organizations is essential.
• Fluency in English, knowledge of German preferred.

Aufgaben

• Manage all LMS Field Operations related to Service.
• Ensure satisfactory job performance and meet business objectives.
• Pursue customer feedback for high quality service support.

Kenntnisse

Customer satisfaction

Relationship management

Conflict resolution

Team building

Negotiation

Ausbildung

Undergraduate degree

Master's degree

Jobbeschreibung

For over 175 years, Leica Microsystems has helped shape the future by developing ground-breaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Leica Microsystems is one of the market leaders in the fields of microscopy, imaging, and analysis. We reveal the invisible and empower our customers to create a better and healthier world. Together with our customers, we transform scientific discovery. We empower surgeons to take well-informed decisions in life-changing procedures. We enable users to gain insights which help answer key questions concerning development and engineering. All of this is achieved with the combination of cutting-edge microscopes and AI-based image analysis.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Overview

We currently offer the following position in our office in _any major European location (Germany, UK, Italy)_ which will be REMOTE.

Service Director, EMEA

Come join a fantastic team! Are you passionate about building, developing and managing an organization that strives to be best in class? Do you enjoy excelling in customer satisfaction and improving quality by driving to the root cause of product and process issues? We are seeking a leader who is skilled at building and maintaining relationships at all levels and across functions, coaching, negotiating, resolving conflicts, team building, and more!

Responsibilities

• The LMS EMEA Service Director is responsible for managing all LMS Field Operations related to Service including (but not limited to) the profitable growth of service revenue, installation of all new and demonstration equipment in EMEA, service contract field repairs / refurbishment within the terms of service level agreements, demand service and warranty repairs.
• Manage and oversee an organisation with 120 staff, consisting of Field Service Managers, Field Service Engineers, Customer Service Delivery and a Service Contract Sales organisation to ensure satisfactory job performance, business objectives, revenue and profit targets.
• Actively pursue customer feedback to ensure customer satisfaction and consistent high quality service support and incorporate Danaher Business Systems Tools into daily work
• Maintain intimate knowledge of contractual obligations of Leica to Customers, Dealers and Authorized Third Party service organizations within the assigned area to properly respond and fulfill the obligations of the agreements.
• Own and optimize the regional Service P&L; and achieve business financial objectives set for the assigned area to create above market economic growth for the company.
• Recommend purchases and allocations of spare parts inventory, supplies, etc. for the assigned area and maintain / reconcile these items to meet or exceed contractual commitments and customer expectations.
• Establish a close working relationship with Sales Management to create a team atmosphere between sales / service and capitalize on sales opportunities. Establish a close working relationship with Business Unit Management to address escalated issues and represent the company in a professional manner to instill confidence within current and prospective customers.

Your Profile

• You successfully completed an undergraduate degree, a Masters degree a plus
• You have a minimum of 10 years’ experience working for a global organization
• Successfully managing and developing customer-facing organizations is a given for you
• Previous experience managing a field service organization strongly preferred
• Previous experience managing customer relationships strongly preferred
• You are fluent in English and, if possible, German

Travel

• Willingness and ability to travel up to 40% within EMEA territory

Get More Insight

Learn more about what we do and who we are by watching our company video “We Are Leica” :

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Are you interested to discover new opportunities in an innovative, team-oriented environment?

Do apply online - we are looking forward to your application!

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit

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