EMEA Enterprise FAE Manager (hybrid)

Altium®; München, Karlsruhe; Hybrid; EUR 75.000 - 95.000; Vollzeit

Zusammenfassung

A leading electronics design company in Munich seeks a skilled Enterprise Field Applications Engineer (FAE) Manager to lead a team providing technical support for enterprise customers. This role demands strong leadership and technical expertise, focusing on driving customer success through collaboration with sales and engineering teams. The ideal candidate has extensive experience in applications engineering and is fluent in English and German. The position offers a hybrid working model with numerous employee benefits.

Leistungen

Pension Benefit

Mental health support

Professional development support

Vacation days

Flexible working arrangements

Qualifikationen

• Fluency in both English and German.
• 8 years of experience in a technical pre-sales applications engineering or customer support role.
• At least 3 years in a leadership position.

Aufgaben

• Mentor and develop the FAE team.
• Implement strategies for technical customer support.
• Collaborate with cross-functional teams for tailored solutions.

Kenntnisse

Leadership skills

Technical expertise

Communication skills

Problem-solving skills

Project management

Ausbildung

Bachelor's or Master’s degree in Electrical Engineering or related field

Tools

PCB design

Embedded systems

Semiconductors

Jobbeschreibung

Why Altium

Altium is transforming the way electronics are designed and built. From startups to world technology giants our digital platforms give more power to PCB designers, supply chain and manufacturing letting them collaborate as never before.

• Constant innovation has created a transformative technology unique in its space
• More than 30000 companies and 100000 electronics engineers worldwide use Altium
• We are growing debt‑free and financially strong with the resources to become #1 in the EDA industry

About the Role

The Enterprise Field Applications Engineer (FAE) Manager is responsible for leading a team of FAEs who provide pre‑sales and post‑sales technical support to enterprise customers. This role requires a strategic thinker with strong leadership skills, deep technical expertise and the ability to collaborate with cross‑functional teams to drive customer success and revenue growth.

A Day in The Life of Our Enterprise FAE Manager

• Lead mentor and develop a team of FAEs ensuring alignment with company goals and customer needs.
• Define and implement strategies to support enterprise customers through technical consultation, demonstrations and proof‑of‑concept engagements.
• Collaborate with Sales, Product Management and Engineering teams to understand customer requirements and provide tailored solutions.
• Drive technical enablement and training programs to enhance the capabilities of the FAE team.
• Support the sales cycle by providing deep technical expertise, troubleshooting and guidance on product applications.
• Maintain strong relationships with key enterprise customers to ensure satisfaction and long‑term partnerships.
• Develop and track key performance metrics for the FAE team ensuring continuous improvement and efficiency.
• Stay updated on industry trends, emerging technologies and competitive landscapes to provide insights and recommendations.
• Ensure FAEs effectively communicate product roadmaps and provide feedback to internal stakeholders on customer needs.
• Manage resource allocation and project prioritization to maximize impact and alignment with business objectives.

What You’ll Need For This Position

• Bachelor's or Master’s degree in Electrical Engineering, Computer Science or a related field.
• Fluency in both English and German.
• 8 years of experience in a technical pre‑sales applications engineering or customer support role with at least 3 years in a leadership position.
• Strong knowledge of industry‑specific technology e.g. PCB design, embedded systems, semiconductors, etc.
• Proven ability to lead and develop high‑performing technical teams.
• Excellent communication, presentation and interpersonal skills.
• Experience working with enterprise customers and managing complex technical engagements.
• Strong problem‑solving skills and ability to work in a fast‑paced environment.
• Ability to travel as needed to support customers and team members.

Germany Benefits

• Pension Benefit
• Mental health and wellbeing support
• Professional development support
• Employee referral and employee‑of‑the‑month programs
• Vacation days, paid sick days
• Special leave for urgent family matters
• Home internet allowance
• Flexible working arrangements available based on role and location
• Low‑cost public transportation
• Free fruit, snacks and drinks in the office
• Free parking

Our hybrid schedule

Our global hybrid model allows employees to work remotely two days per week. Our designated in‑office days are Tuesday, Wednesday and Thursday. This is when we come together in‑person as a team to collaborate, learn from one another and accelerate innovation. Some exceptions apply.

Also we would like you to know

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.