Director IT Operations Europe, Antech Labs

Antech Diagnostics; Leverkusen; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A veterinary diagnostics company in Leverkusen seeks a skilled IT Operations Leader to improve service delivery and support lab infrastructure. The ideal candidate has 10 years of experience in IT leadership, especially in healthcare or diagnostic environments. Responsibilities include partnering with Lab Operations and managing IT during integrations. Knowledge of ITIL practices and fluency in English required.

Qualifikationen

• 10 years of IT operations leadership experience in complex, distributed environments.
• Strong background in lab or production environment support.
• Experience with ITIL practices and infrastructure modernization.

Aufgaben

• Lead and coordinate IT service delivery and infrastructure support.
• Act as a strategic partner to Lab Operations leadership.
• Evaluate existing systems, tools, and vendor relationships.

Kenntnisse

IT operations leadership

Service delivery improvement

Cross-functional integration

Relationship management

Business fluent English

Ausbildung

BA / BS degree in Computer Science or equivalent

Jobbeschreibung

Overview

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

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Responsibilities

• Lead and coordinate IT service delivery and infrastructure support for reference labs across Europe, ensuring operational resilience and high service quality.
• Act as a strategic partner to Lab Operations leadership, identifying and resolving technology friction points that impact lab efficiency and customer experience.
• Serve as the primary point of contact for reference lab IT operations during M&A integrations, including support for TSA exit plans and system transitions.
• Evaluate existing systems, tools, and vendor relationships; recommend improvements aligned with enterprise platforms and standards.
• Partner with Global Infrastructure & Operations and Cybersecurity teams to implement best practices in monitoring, incident management, and endpoint standardization.
• Establish and document processes, metrics, and KPIs to ensure operational visibility and drive continuous improvement.
• Coach and mentor regional technical staff, helping build future-ready capabilities across the team.
• Collaborate with architecture, security, and enterprise platform teams to ensure alignment with global technology roadmaps and governance standards.

Education / Experience

• BA / BS degree Computer Science or equivalent degree and experience.
• 10 years of IT operations leadership experience in complex, distributed environments (healthcare, diagnostics, or regulated industries preferred).
• Strong background in lab or production environment support (preferred direct experience in reference labs or clinical diagnostics).
• Experience with service delivery improvement, ITIL practices, and infrastructure modernization.
• Experience navigating M&A transitions and cross-functional integration initiatives.

Required Skills and Abilities

• Proven ability to manage through ambiguity and build relationships across regional and global teams.
• Systems-minded leader who understands the operational importance of technology in healthcare diagnostics.
• Proven ability to effectively influence both frontline technical teams and executive leadership.
• Comfort with stepping into a transformative environment and laying foundations that scale.
• Business fluent knowledge of English (additional EU languages a plus).
• Ability to travel within Europe as needed.

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.