DACH Contract Manager, Upmarket German Speaker

HubSpot; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading tech company in Berlin is seeking a Contract Manager responsible for handling customer contracts, ensuring superb customer experiences through effective negotiations and stakeholder collaboration. The ideal candidate will bring fluency in English and German, along with strong problem-solving and communication skills. Flexibility in work environment is provided, allowing for a mix of remote and on-site activities, promoting teamwork and client relationships.

Qualifikationen

• Healthy negotiation or sales experience.
• Prior account management and/or customer retention experience.
• Ability to effectively lead a phone conversation.

Aufgaben

• Negotiate value-driven renewals and contract changes.
• Grow accounts and drive incremental opportunities.
• Lead customer calls and collaborate with internal teams.

Kenntnisse

Fluency in English

Fluency in German

Negotiation skills

Customer service orientation

Problem-solving skills

Communication skills

Organizational skills

Jobbeschreibung

As a Contract Manager at HubSpot you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused results-driven organization you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot.

This role is available for all work preferences @home @flex @office in Berlin.

In this role you’ll get to:

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
• Lead a substantial number of customer calls (approx 42 a month)
• Collaborate with Sales Representatives Customer Success Managers and Management to execute the contract renewal process and ensure a positive experience for the customer.
• Establish cooperative working relationships with customers.
• Lead forecasting discussions and pipeline reviews with internal colleagues.
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.

We are looking for people who:

• Fluency in English and German
• Have healthy negotiation or sales experience
• Are passionate about creating a great customer experience
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Have prior account management and / or customer retention experience
• Show clear communication skills with the ability to effectively lead a phone conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form.

At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants : (m / f / d) - link to HubSpots Career Diversitypage here.

India Applicants : link to HubSpot Indias equal opportunity policy here.

By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.

Required Experience :

Manager

Employment Type : Contract