Customer Support Specialist Sofia

LJ Global Horizon; Hamburg; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading customer support provider seeks a Customer Support Specialist in Sofia, Bulgaria. This role involves assisting both German- and English-speaking customers via phone and email. Candidates should be fluent in German and have strong communication skills. The position starts on-site with a hybrid option after 6 months based on performance. Competitive benefits, including relocation support and a health plan, are offered.

Leistungen

Competitive salary

Health & dental insurance

Relocation Support

Multisport Card

Night shift pay

Life event bonus

Qualifikationen

• Fluent in German (C1) and competent in English (B1/B2).
• Customer service experience preferred.
• Strong communication and problem-solving skills.

Aufgaben

• Provide high-quality customer support to German- and English-speaking customers.
• Deliver accurate information and assistance to resolve inquiries.

Kenntnisse

Customer Service

Communication

Problem-solving

Design Engineering

Fund Management

ABAP

Jobbeschreibung

Overview

Location: Sofia, Bulgaria (On-site; hybrid option after 6 months)

Schedule: Mon-Fri 09:00–21:00 (8-hour shifts)

Start Date: 13 October 2025

About the Role

Join our B2C team as a Customer Support Specialist! Support German- and English-speaking customers via phone and email providing accurate, empathetic and professional assistance. The role begins on-site with the possibility of hybrid work after 6 months based on performance.

Responsibilities

• Provide high-quality customer support to German- and English-speaking customers via phone and email.
• Deliver accurate information and empathetic, professional assistance to resolve inquiries.

Requirements

• German C1 (fluent) & English B1 / B2
• Customer service / B2C experience a plus
• Strong communication & problem-solving skills
• Flexibility to work shifts on-site in Sofia

Compensation & Benefits

• Competitive salary 50 BGN net transport / internet allowance
• Night shift pay (if applicable)
• Life event bonus: 500 BGN
• Health & dental plan life insurance
• Multisport Card (co-financed) & discounts
• Relocation Support: Travel reimbursement & advance salary option
• Hotel accommodation on arrival

Guidance & Settling in Sofia

• Competitive salary 50 BGN net transport / internet allowance
• Night shift pay (if applicable)
• Life event bonus: 500 BGN
• Health & dental plan life insurance
• Multisport Card (co-financed) & discounts

Key Skills

• Design Engineering
• Baan
• Customer Service
• Fund Management
• ABAP
• Elevator

Employment Type: Full Time

Experience: years

Vacancy: 1