Customer Support Specialist - Portuguese Speaker - 9 Months Renewable Contract

Phiture; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

An innovative tech company based in Germany is seeking a Customer Support Specialist to join its dynamic team. The successful candidate will provide support to business partners and distributors, manage inquiries, and collaborate with internal teams. This role requires proficiency in English and Portuguese, with a focus on communication and problem-solving abilities. Applicants should be ready for a 9-month renewable contract in a multicultural setting.

Qualifikationen

• Minimum 1–2 years of experience in customer service, preferably B2B.
• Proficient in both English and Portuguese, written and verbal.
• Strong communication and problem-solving abilities.

Aufgaben

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.

Kenntnisse

Customer service skills

Problem-solving skills

Communication skills

Multicultural work environment adaptability

Jobbeschreibung

Overview

About the Role

We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).


• Proficient in English and Portuguese (both written and verbal).


• Strong communication and problem-solving skills.


• Comfortable working in a fast-paced, multicultural environment.


• Willing to work on a 9-month renewable contract.

Responsibilities

Key Responsibilities

• Provide first-line support to business clients via email, chat, or phone.


• Manage and resolve B2B inquiries related to orders, accounts, and system usage.


• Collaborate with internal teams to ensure timely and accurate responses.


• Document all customer interactions and feedback within the system.


• Handle escalations professionally and ensure service-level targets are met.


• Support process improvements and contribute to continuous service enhanceme