Customer Support - German Market (Hybrid in Malta)

FH Collective Academy; München; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A customer service company is seeking German-speaking Customer Support Specialists for a hybrid role in Malta. You will provide excellent service via email and chat, with no phone calls required. Permanent contract with competitive compensation, relocation support, and opportunities for career growth are included.

Leistungen

Performance bonus

Relocation support

Career progression opportunities

Qualifikationen

• German speaker with good English skills.
• Basic proficiency in Microsoft Office required.
• Strong attention to detail and a willingness to learn.

Aufgaben

• Respond to customer inquiries and complaints via email and chat.
• Provide accurate information using appropriate tools.
• Meet individual and team performance targets.

Kenntnisse

Fluent German

Good English skills

Attention to detail

Problem-solving ability

Willingness to learn

Tools

Microsoft Office (Excel, Word)

Jobbeschreibung

About the Role

We are seeking German-speaking Customer Support Specialists for a hybrid role in Malta. This position focuses on providing excellent customer service via email and live chat only, no phone calls required. The role offers a permanent contract, competitive compensation, and opportunities for career growth.

Responsibilities

• Respond to customer inquiries and complaints professionally via email and chat
• Provide accurate and timely information using appropriate tools
• Meet individual and team performance targets
• Escalate complex issues according to company policies
• Collaborate with internal teams to improve processes and customer experience
• Participate in training and onboarding programs

Requirements

• German speaker with good English skills
• Basic proficiency in Microsoft Office (Excel, Word, etc.)
• Strong attention to detail, problem-solving ability, and willingness to learn
• No prior experience required; full training provided

Schedule & Contract

• Rotational shifts : 07 : 0015 : 30 & 15 : 3000 : 00
• 5 working days per week with 2 days off
• Permanent contract

Compensation & Benefits

• 1,650 gross / month (~1,400 net)
• Quarterly government support (130)
• Performance bonus (up to 200 twice per year)
• Relocation support : flight reimbursement and hotel accommodation during initial weeks plus collaboration with real estate agencies offering discounted fees for long-term housing.
• Career progression and training opportunities