Customer Support - German Market

FH Collective Academy; Dresden; Hybrid; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A customer support company is seeking German-speaking Customer Support Specialists for a hybrid role. Responsibilities include responding to customer inquiries via email and live chat, providing accurate information, and collaborating with internal teams. A permanent contract with competitive compensation and benefits like performance bonuses and relocation support is offered. No previous experience is required, and comprehensive training will be provided.

Leistungen

Quarterly government support

Performance bonus

Relocation support

Career progression opportunities

Qualifikationen

• Must be a German speaker with proficient English skills.
• Basic proficiency in Microsoft Office is required.
• Strong attention to detail and problem-solving ability.

Aufgaben

• Respond to customer inquiries via email and chat.
• Provide accurate and timely information to customers.
• Meet team performance targets and escalate issues as needed.

Kenntnisse

German speaker

Good English skills

Basic proficiency in Microsoft Office

Attention to detail

Problem-solving ability

Willingness to learn

Jobbeschreibung

About the Role

We are seeking German-speaking Customer Support Specialists for a hybrid role in Malta. This position focuses on providing excellent customer service via email and live chat only, no phone calls required. The role offers a permanent contract, competitive compensation and opportunities for career growth.

Responsibilities

• Respond to customer inquiries and complaints professionally via email and chat


• Provide accurate and timely information using appropriate tools


• Meet individual and team performance targets


• Escalate complex issues according to company policies


• Collaborate with internal teams to improve processes and customer experience


• Participate in training and onboarding programs

Requirements

• German speaker with good English skills


• Basic proficiency in Microsoft Office (Excel, Word, etc.)


• Strong attention to detail, problem‑solving ability and willingness to learn


• No prior experience required; full training provided

Schedule & Contract

• Rotational shifts: 07:00 – 15:30 & 15:30 – 23:00


• 5 working days per week with 2 days off


• Permanent contract

Compensation & Benefits

• 1650 gross / month (1400 net)


• Quarterly government support (130)


• Performance bonus (up to 200 twice per year)


• Relocation support: flight reimbursement and hotel accommodation during initial weeks, plus collaboration with real estate agencies offering discounted fees for long‑term housing.


• Career progression and training opportunities

Key Skills

Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type: Full Time

Experience: years

Vacancy: 1