Customer Support Associate

Antler; Berlin; Vor Ort; EUR 55.000 - 65.000; Vollzeit

Zusammenfassung

A fast-growing startup in Berlin is seeking a Customer Experience Specialist to be the first point of contact for customers. This role involves addressing inquiries, providing support, and collaborating with brands to enhance satisfaction. Ideal candidates will have 1-2 years of relevant experience, excellent communication skills, and a self-driven attitude. The company offers a competitive salary, equity compensation, and an engaging work environment with team events and a beautiful office space.

Leistungen

Equity compensation

Paid Uber Eats & Uber home after late work

Team events and off-sites

Exciting and impactful work environment

Beautiful office space

Qualifikationen

• 1-2 years of Customer Success or Support experience, preferably at a startup.
• Ability to communicate clearly and warmly across multiple channels.
• Ambitious, eager to learn, and ready to take responsibility.

Aufgaben

• Serve as the first point of contact for customers and address their needs.
• Collaborate with brands and agencies to ensure customer satisfaction.
• Design and scale the customer experience process.
• Support customer initiatives to engage the user community.
• Act as the voice of the customer, providing valuable feedback.

Kenntnisse

Customer Success

Problem Solving

Communication Skills

Self-Driven

Teamwork

Tools

Help Desk Systems

SaaS

Jobbeschreibung

Location

Berlin

Employment Type

Full time

Location Type

On-site

Department

Customer Experience

Compensation

• €55K – €65K • Offers Equity

What you’ll do

• Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high

• Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams

• Help design and scale our CX process - from building out a help center to improving in-app onboarding

• Support the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user community

• Act as the voice of the customer, providing actionable feedback to marketing, sales, and product

What we’re looking for

• 1-2 years of Customer Success or Support experience, ideally at a fast-growing startup

• A self-driven problem-solver who always goes the extra mile

• Clear and warm communication skills - whether over email, chat, or live calls

• Ambition to learn fast, grow with the team, and take on real responsibility

Bonus Points

• Experience with SaaS, B2B software, or marketing/SEO tools

• Familiarity with help desk systems, onboarding flows, or community-building

• Exposure to AI / SEO / growth tooling or customer support automation

• Experience working in a high-growth, venture-backed startup environment

What we offer

• Exciting and challenging work with real impact and ownership at one of Europe’s fastest-growing Series A startups

• Regular team events and off-sites

• Aggressive equity compensation package

• Paid Uber Eats & Uber home when working late

• The most beautiful office space and work environment in Berlin

Compensation Range: €55K - €65K