Customer Support Analyst in a Fintech Account with Danish and English

TELUS Digital; Hamburg; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading customer experience company is looking for a Customer Support Analyst fluent in Danish and English to join their team in Germany. The successful candidate will provide solutions for money transfer inquiries, assist customers through multiple channels, and ensure satisfaction. No prior experience is required, making this role ideal for those eager to build a career in customer service. Benefits include paid training, attractive salary, health insurance, and financial support during relocation.

Leistungen

Fully paid training

Stable job and career development opportunities

Attractive salary

Additional health insurance

50+ benefits and services to choose from

Positive international working environment

Employee referral bonuses

Financial support during relocation

Qualifikationen

• Fluent in Danish and English (C1/B2 equivalent) is required.
• No prior experience in a similar role is necessary.
• Strong communication and problem-solving skills are appreciated.

Aufgaben

• Provide solutions to inquiries in money transfer transactions.
• Reply timely with accurate information to client requests.
• Assist customers via phone, email, and chat.
• Identify and assess customer needs to ensure satisfaction.

Kenntnisse

Fluent in Danish

Fluent in English (C1/B2 equivalent)

Communication skills

Problem-solving skills

Jobbeschreibung

Allgemeine Angaben

• Bewerbungsfrist: 28-Feb-2026
• Standort: BG - Sofia - TELUS Tower
• Weitere Standorte: BG - Sofia - Infinity Tower
• Land: Bulgarien

Jobbeschreibung

Are you ready to take the next step in your career? If your answer is YES - join the leader of the CX (Customer Experience) sector TELUS Digital Bulgaria!

We offer:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)

As a Customer Support Analyst in a Fintech Account with Danish and English you will be a part of a great team and all together will:

• Provide solutions to questions/inquiries encountered in money transfer transactions or forward the issue to the relevant units
• Provide timely reply and accurate information on the client's request
• Assist customers through multiple channels, including phone, email, and chat
• Identify and assess customers’ needs to achieve satisfaction

As a candidate, you do not need to have experience in a similar role but you should be fluent in Danish and English - C1/B2-equivalent.

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Bliv en del af vores team
Vi søger dedikerede medarbejdere til vores kundeservice afdeling! Er du interesseret i en stilling som kundeservicerepræsentant? Vi tilbyder en dynamisk arbejdsplads, hvor kundeservice er i centrum for alt, hvad vi gør. Du får mulighed for at arbejde i et professionelt miljø med fokus på kundetilfredshed og personlig udvikling. Vi værdsætter engagement, kommunikationsevner og en positiv tilgang til problemløsning.

Zusätzliche Stellenbeschreibung

Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.