Customer Success Manager Mid MarketGerman Fluency

Samsara; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology firm in Berlin seeks a Customer Success Manager to partner with clients, ensuring they maximize the value of the IoT platform. This role focuses on relationship building, problem-solving, and strategic planning with customers. Ideal candidates will have experience in customer success or account management and must be fluent in German. This full-time position offers a chance to work in a fast-paced environment with opportunities for career advancement.

Qualifikationen

• 2-4 years of experience in Customer Success, support, or account management.
• Experience with Enterprise SaaS preferred.
• Strong emotional intelligence and priority management.

Aufgaben

• Ensure customers effectively use the IoT platform for operations.
• Compose joint success plans outlining objectives and metrics.
• Conduct workshops to recommend workflow changes.

Kenntnisse

Fluency in German

Strong problem-solving skills

Strong relationship building

Ausbildung

Bachelor’s degree from a 4-year institution

Jobbeschreibung

About the role

Our Customer Success Managers pick up where our Implementation team leaves off working closely with our customers to understand their fleet and unique challenges advising on how to customize Samsara for their needs and becoming their long-term partner. Your role will be cross‑functional in nature working alongside and connecting Sales Support, Sales Engineering and Product enabling you to experience multiple aspects of a hyper‑growth company from within.

This role is a remote position open to candidates residing in or near Berlin, Germany. Relocation assistance will not be provided for this role. Will require travel to customer sites in Germany, The Netherlands and the United Kingdom for up to 10% of the time which may include overnight stays.

You should apply if

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether a customer achieves their sustainability goals, or whether power gets restored quickly after an incident.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross‑functional teams in Samsara you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper‑growth environment.
• You want to be with the best: At Samsara we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role you will

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Compose joint success plans with customers outlining their objectives, metrics and timelines and effectively removing any barriers to achieving business value.
• Orchestrate executive business reviews with our customers’ decision‑makers and our executive leadership, looking back at past successes and aligning on upcoming goals.
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types—field services, utilities, long‑haul transportation, school buses, and many more.
• Serve as a mentor to the wider Customer Success and Support teams.

Minimum requirements for the role

• Fluency in German required.
• 2‑4 years of experience in a Customer Success, support or account management role. Enterprise SaaS experience preferred.
• This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence.
• The is a high volume role; strong prioritisation skills required in order to maximise impact.
• Experience supporting or working with technical products.
• Solutions‑oriented with strong problem‑solving skills.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day‑to‑day users of our software.
• Passion for going above and beyond the call of duty, taking initiative and thriving in a fast‑paced, change‑heavy environment.
• Diplomacy, tact and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4‑year institution.

An ideal candidate also has

• Strong bias for action—the ability to think big with insistence on high standards.
• Experience serving and supporting multi‑product solutions with Enterprise clients.
• Thrives in an unstructured, fast‑paced and change‑heavy environment.

Employment Details

Employment Type: Full Time

Experience: years

Vacancy: 1

Required Experience: Manager

Key Skills: IT Hardware & Networking, Cruise, Import & Export, Light Vehicle Driving, ACCA, ITI