Customer Success Manager (Junior) (Fluent in German) (Position located in Berlin, Germany)

KnowBe4; Berlin; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A cybersecurity company located in Berlin is seeking a Junior Customer Success Manager fluent in German to build effective customer relationships. The role emphasizes maximizing customer lifetime value and delivering exceptional experiences. Responsibilities include onboarding new customers, identifying upsell opportunities, and monitoring usage metrics. Candidates should possess strong collaboration skills, proficiency in CRM tools, and a solid background in customer success. This position offers a modern, engaging work environment with various benefits.

Leistungen

Company-wide bonuses based on sales targets

Employee referral bonuses

Tuition reimbursement

Qualifikationen

• Experience with Gmail and Google Docs.
• Experience with MS Office (Word and Excel).
• Experience with Salesforce or other CRM preferred.

Aufgaben

• Forge relationships with new customers and understand their objectives.
• Manage the steps of the onboarding process with the customer.
• Perform periodic business reviews with customers to confirm satisfaction.

Kenntnisse

Fluent in German

Strong verbal and written communications

Excellent time management and organization skills

Strong collaborative and teamwork skills

Ability to work with minimal supervision

Ausbildung

Associate’s Degree or equivalent work experience

Tools

Salesforce or other CRM

Gmail and Google Docs

MS Office (Word and Excel)

Jobbeschreibung

Customer Success Manager (Junior) (Fluent in German) (Position located in Berlin, Germany)

Berlin, Germany

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI‑driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we’re not just providing security awareness training - we’re redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in‑person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Role Overview

The Customer Success Manager is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process.

Responsibilities

• Forge relationships with new customers and understand their objectives
• From a consultative approach, develop a strategy and plan for achieving customer objectives
• Leverage KnowBe4 assessment tools to enhance the customer journey
• Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end‑user phishing and training campaigns, and other change management activities
• Coordinate with technical support for technically complex questions
• Monitor customer usage, adoption, and customer health metrics
• Continually work with customers per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
• Drive cross‑functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
• Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
• Coordinate and assist your Renewal Specialist with customer renewals
• Identify cross‑sell opportunities for customer growth
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your accounts in the Company’s CRM

Minimum Qualifications

• Associate’s Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with Salesforce or other CRM preferred
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Strong verbal and written communications
• Excellent time management and organization skills(perhaps better as “skills”)
• Strong collaborative and teamwork skills
• Ability to work with minimal supervision
• Ability to तैयार rapport with customers via phone, email and video conferencing
• Fluent in German

We offer company‑wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high‑tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran赶 status, gender identity, sexual orientation ആരോഗ or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-em Découvrez testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.