Customer Success Manager (Enterprise) (Fluent in German) (Remote in Germany)

KnowBe4; Berlin; Remote; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading cybersecurity training provider in Berlin is seeking a Customer Success Manager who will be responsible for building effective relationships with current customers. The ideal candidate will have a strong background in managing enterprise-level accounts and must be fluent in German. This full-time position offers company-wide bonuses and a dynamic work environment.

Leistungen

Company-wide bonuses based on sales targets

Tuition reimbursement

Relaxed dress code

Qualifikationen

• Experience managing accounts with complex IT systems.
• Experience with Salesforce or other CRM.
• Prior experience as a Customer Success Manager.

Aufgaben

• Forge relationships with new and existing customers including management and executive stakeholders.
• Help the administrator develop a mature security awareness program.
• Manage the steps of the onboarding process with the customer.

Kenntnisse

Excellent verbal and written communications

Fluent in German

Strong negotiation skills

Superior Customer Service skills

Strong collaborative and teamwork skills

Ausbildung

Associates Degree or equivalent work experience

Tools

Salesforce

Microsoft Excel

Google Docs

Jobbeschreibung

Overview

About KnowBe4

KnowBe4 the provider of the worlds largest security awareness training and simulated phishing platform is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions every day.

Fortune has ranked us as a best place to work for women for millennials and in technology for four years in a row! We have been certified as a Great Place To Work in 8 countries plus weve earned numerous other prestigious awards including Glassdoors Best Places To Work.

Our team values radical transparency extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.

Please submit your resume in English.

To learn more about our team and office culture in Berlin Germany visit the following links.

Careers Page :

Customer Success Manager (Enterprise) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products as well as delivering outcomes results and value that exceed customer expectations. The CSM (Enterprise) is responsible for managing the onboarding of new customers the renewal process and customer growth by identifying add-ons and upsell opportunities.

Responsibilities

• Forge relationships with new and existing customers including management and executive stakeholders and understand their objectives
• From a consultative approach develop a strategy and plan for achieving customer objectives
• Continually assess and identify customers SAT program maturity level and strategize with customer leadership to develop a sustainable security culture
• Help the administrator develop and manage a mature security awareness program based on alignment with executive goals and expectations
• Maintain a high level of professionalism in the handling and managing of enterprise accounts
• Leverage KnowBe4 assessments such as ASAP for program design and SAPA and SCS to increase the proficiency and security culture of the organization
• Manage the steps of the onboarding process with the customer including but not limited to account configuration product and best practice training initial end-user phishing and training campaigns and other change management activities
• Coordinate with technical support for technically complex questions
• Monitor customer usage adoption and customer health metrics
• Continually work with customers including management and executive stakeholders per prescribed engagement model to support ongoing successful adoption of KnowBe4s products and to drive additional value throughout the lifetime of the subscription term
• Perform periodic business reviews with customers to confirm satisfaction resolve technical issues and continually drive successful product adoption
• Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives industry trends benchmarking value delivered opportunities for additional value KnowBe4 product updates and overall level of satisfaction
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.
• Leverage new and existing tools processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
• Coordinate and assist your Renewal Specialist with customer renewals
• Do discovery on opportunities for add-ons and upgrades and initiate interest in new KnowBe4 products
• Coordinate with Account Managers on the Cross-Sell team to ensure add-on / upgrade scenarios are followed up on as well as referrals for new KnowBe4 products
• Meet and exceed targets for performance metrics
• Maintain impeccable administration of your accounts in the Companys CRM

Minimum Qualifications

• Associates Degree or equivalent work experience and education preferred
• Experience managing accounts with complex IT systems
• Experience managing accounts with 1000 employees
• Experience in communicating with high level executives in enterprise level accounts and maintaining presence and composure
• Familiarity with standard concepts practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM
• Experience with Microsoft Excel and Word
• Experience with Gmail and Google Docs
• Experience with web Browsers (Chrome Internet Explorer etc.)
• IT experience / exposure is a plus
• Prior experience as a Customer Success Manager
• SACP Certification
• Excellent verbal and written communications
• Fluent in German
• Superior Customer Service skills
• Excellent time management and organization skills
• Ability to build a rapport through phone calls, email and video conferencing
• Strong collaborative and teamwork skills
• Strong negotiation skills
• Must be able to work with minimal supervision

Benefits

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets employee referral bonuses adoption assistance tuition reimbursement certification reimbursement certification completion bonuses and a relaxed dress code - all in a modern high-tech and fun work environment. For more details about our benefits in each office location please visit. An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local law. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please visit recruitment agencies please.

Employment Details

Required Experience :

Manager

Key Skills

• Anti Money Laundering
• Access Control
• Content Development
• Flex
• AC Maintenance
• Application Programming

Employment Type: Full Time

Experience: years

Vacancy: 1