Customer Success Manager DACH (m / f / d)

Epsilon; München; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Ein führendes Unternehmen im Bereich Marketing und Werbung sucht einen Client Success Manager für die DACH-Region. In dieser Rolle arbeiten Sie eng mit Einzelhändlern zusammen, um ihre Retail Media Programme zu optimieren und deren Umsatz zu steigern. Ideale Bewerber haben mindestens 5 Jahre Erfahrung in Vertrieb oder Beratung, sind fließend in Deutsch und Englisch und haben starke analytische Fähigkeiten. Wir bieten ein dynamisches Arbeitsumfeld, ein wettbewerbsfähiges Gehalt und ein flexibles, hybrides Arbeitsmodell.

Leistungen

Dynamisches und unterstützendes Arbeitsumfeld

Innovative digitale Marketing-Tools

Wettbewerbsfähiges Gehalt

Flexibles, hybrides Arbeitsmodell

Qualifikationen

• Mindestens 5 Jahre Erfahrung im Vertrieb oder Beratung.
• Fließend in Deutsch und Englisch.
• Erfahrung in der Verwendung von Datenanalysetools (z. B. Excel, Salesforce, Power BI).
• SQL-Kenntnisse sind ein großer Vorteil.
• Exzellente Kommunikations- und Präsentationsfähigkeiten.

Aufgaben

• Eröffnen und Onboarding von Retailern.
• Koordination der Implementierung der Lösung mit technischen Teams.
• Entwicklung von Verkaufsstrategien zur Umsatzsteigerung.
• Zusammenarbeit mit der Führungsebene zur Anpassung des Angebots.

Jobbeschreibung

Unternehmensbeschreibung

About Epsilon - A Publicis Group Company

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting‑edge technology, solutions and services. Our best‑in‑class identity gives brands a clear, privacy‑safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real‑time modeling languages and consumer privacy advancements.

Stellenbeschreibung

The Client Success Manager DACH role is an integral part of the team that supports our biggest Retailers in the Development of their Retail Media Program.

As such, you will work closely with our Retailers to make sure that their Retail Media Program run efficiently, and that their ad revenue is growing. The role includes seizing and creating Growth opportunities, offering optimization support and lean in.

It requires strong technical expertise, a Data‑driven Mindset, excellent communication skills, and the ability to translate Business needs into Strategic recommendations.

Verantwortlichkeiten

• Retailer Onboarding
• Coordinate the implementation of the Solution with our Technical Teams, both from a Technical and Business perspectives
• Help Retailer design the best offer / inventory possible through benchmark / zoning recommendations, according to Pre‑sales discussions and in cooperation with Leadership & Technical teams
• Retailer Relationship :
• Build and maintain strong relationships with key contacts and stakeholders within the Retailers' organization
• Retail Retailers by delivering a world‑class service to our retail partners, their internal teams, and their brands.
• Collaborate effectively : implement tools to better monitor activity, list of tasks to be done / ongoing and any deck that would be necessary to develop further both relationship and revenue opportunities
• Ensure the Platform is working properly on a daily basis, and recommend any additional features / setup to your Retailers so they can scale further Retail Media Revenues.
• Retailer Development :
• Collaborate with leadership to create sales strategies and action plans to achieve revenue growth, by scaling the Partnerships, seizing additional opportunities and scope extensions (new inventories, roll‑out to new countries, additional services...).
• Create and maintain sales dashboards and reports to track key performance indicators (KPIs) and monitor performances.
• Data & Analytics :
• Gather and analyze sales data and performance metrics to provide insights and recommendations to Retailers
• Coordinate with internal data analyst to extract the relevant information to provide analysis to clients
• Gather clients' needs regarding data and analytics : development of new dashboards, custom analytics extraction, deployment of new tools

Qualifikationen

• At least 5+ years of experience
• Fluency in German + English
• Proven experience in a sales and / or consulting role
• Strong analytical skills and proficiency in data analysis tools (e.g., Excel, Salesforce, Power BI).
• SQL knowledge is a strong plus
• Excellent communication and presentation skills, with the ability to convey complex technical information to both technical and non‑technical audiences.
• Customer‑oriented mindset, with the ability to identify and address customer needs.
• Ability to work in a fast‑paced environment and handle multiple projects simultaneously.
• Knowledge of industry best practices and trends

Zusatzinformationen

What We Offer

• A dynamic, supportive environment within an expanding market with opportunities for professional growth and specialization in ad‑tech
• Hands‑on exposure to innovative programmatic and digital marketing tools
• Competitive salary and comprehensive benefits package
• Flexible, hybrid working model
• The chance to directly impact high‑profile client campaigns across the DACH region

We are a values‑driven company that puts fairness, excellent and flexible working conditions, and international teamwork at the center of everything we do. You can count on being supported and heard by people who pull together and celebrate success as a team. We value every idea, no matter where it comes from, and we're not afraid to explore new paths. Our employees are our most valuable asset - that's why we do everything we can to create a work environment where everyone feels at home.

Let's get in touch - we look forward to receiving your application!