Customer Success Manager - DACH

Insider; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading tech firm in Berlin is seeking a skilled Account Strategist to build relationships with clients and help them succeed with technology solutions. You will bridge clients' needs and our services, leveraging excellent communication and project management skills. Ideal candidates should have a Bachelor's degree related to business or marketing and demonstrate fluency in English and German. This role offers a dynamic work environment with competitive compensation and numerous training opportunities.

Leistungen

International and inclusive environment

Limitless networking opportunities

Competitive compensation packages

Access to training courses

Fun team activities

No Dress Code

Qualifikationen

• Experience managing customer portfolios, especially at the executive level.
• Background in digital marketing or customer-facing roles is a plus.
• Business fluency in English and German, both written and spoken.

Aufgaben

• Act as the primary contact for clients, ensuring their needs are met.
• Monitor customer adoption of technology to ensure satisfaction.
• Provide feedback on market trends and client needs.

Kenntnisse

Relationship-building skills

Technical aptitude

Project management skills

Communication skills

Customer-first attitude

Ausbildung

Bachelor's degree in Business, Marketing, Engineering, or related field

Jobbeschreibung

Job Description

• You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology
• Help our clients understand their needs and which of our features and products best match their goals and expectations
• Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology
• Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
• Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
• Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
• Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
• Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap

What we expect from you?

• Bachelor's degree in Business, Marketing, Engineering, or a related field
• Experience managing customer portfolios with strong relationship-building skills, especially at the executive level
• Background in digital marketing or customer-facing roles is a plus
• Technical aptitude : ability to read API documentation, or working knowledge of HTML, CSS, XML, or basic data structures and flows
• Excellent verbal and written communication skills, including active listening and confident phone presence
• Self-motivated, tech-savvy, and eager to continuously improve customer success processes
• Strong project and time management skills, with attention to detail
• Passion for testing, measuring, and improving outreach and follow-up effectiveness
• Comfortable working in a fast-paced, startup environment
• A genuine, customer-first attitude — you care deeply about helping clients succeed and feel supported
• Business fluency in English and German, both written and spoken

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

• a chance to work in an international, diverse, and inclusive environment,
• access and opportunity to gain a limitless network all over the globe,
• a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
• to be part of an industry that’s shaping the future of customer experiences
• competitive compensation packages,
• access to many hard and soft skills pieces of training to help you improve and challenge yourself,
• weekly training on our Sales University where we host industry leaders,
• access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge,
• space to share your skills, and even deliver pieces of training and workshops if you wish. Sharing is caring!
• the infamous team activities that are bursting with fun,
• no Dress Code!