Customer Success Manager

the rec hub.; München; Hybrid; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A pioneering AI SaaS startup in Munich is seeking a Customer Success Manager to drive customer satisfaction and success. In this high-ownership role, you will work closely with founders and customers. Your responsibilities include managing key customer relationships, translating feedback into insights, and building effective customer success processes. The ideal candidate has experience in customer-facing roles, strong communication skills, and is fluent in both German and English. This position offers a competitive salary and equity, with a flexible hybrid work setup.

Leistungen

Competitive salary

Equity

Flexible hybrid setup

Qualifikationen

• Experience in customer-facing roles such as Customer Success, Account Management, Sales or Consulting.
• Structured and proactive mindset suitable for early-stage environments.
• Fluent in both German and English.

Aufgaben

• Own relationships with key customers from onboarding through renewal.
• Act as the main point of contact for customers.
• Translate customer feedback into actionable insights for Product & Engineering.
• Identify risks and opportunities for growth.
• Build and improve customer success processes.

Kenntnisse

Strong communication skills

Customer-first mindset

Experience in customer-facing roles

Comfortable with SaaS products

Fluent in German

Fluent in English

Jobbeschreibung

🚀 Customer Success Manager – AI SaaS (Founding Team)

📍 Munich | Full-time | High-growth startup

We’re hiring a Customer Success Manager to join a fast-growing AI SaaS startup at an early stage. This is a high-ownership role where you’ll work closely with founders and customers to ensure long-term success, adoption, and value from an AI-driven product.

What you’ll be working on :

• Own relationships with key customers from onboarding through renewal
• Act as the main point of contact, helping customers adopt and scale the product
• Translate customer feedback into actionable insights for Product & Engineering
• Proactively identify risks, opportunities, and expansion potential
• Build and improve customer success processes in a growing environment

What we’re looking for :

• Experience in customer-facing roles (Customer Success, Account Management, Sales, Consulting, Operations, etc.)
• Strong communication skills and a genuine customer-first mindset
• Comfortable working with SaaS products and technical concepts (AI experience is a plus, not a must)
• Structured, proactive, and confident working in an early-stage environment
• Fluent in German and English

Why this role :

• Join at an early stage and help shape the Customer Success function
• Work with an ambitious, founder-led team
• Competitive salary + equity
• Hybrid setup in Munich with flexibility
• Real impact — your work directly influences product and customer outcomes

👉 If you enjoy building relationships, solving problems, and helping customers win with technology, we’d love to hear from you.