Customer Success Manager

Audience Republic; Deutschland; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An event-focused technology company in Germany is looking for a Customer Success Manager (CSM) to manage customer portfolios across Europe and North America. The role involves guiding customer onboarding, driving engagement, and preventing churn. Ideal candidates have 3+ years in SaaS and possess strong problem-solving skills. This is an opportunity to make a significant impact in a fast-paced startup environment.

Qualifikationen

• At least 3+ years in a Customer Success role within a SaaS company.
• Experience in a fast-paced startup environment.
• Ability to manage a portfolio like an entrepreneur.

Aufgaben

• Guide new customers through onboarding for a smooth activation.
• Monitor customer health scores and drive proactive engagement.
• Drive retention and upsells by demonstrating additional value.
• Identify at-risk accounts early and implement action plans.
• Collaborate cross-functionally with Product and Support.

Kenntnisse

SaaS Customer Success Experience

Problem Solving

Customer Engagement

Proactive Communication

Jobbeschreibung

About Audience Republic

Audience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the world—powering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RÜFÜS DU SOL, ODESZA, and Flume.

What You’ll Do

As a CSM, you’ll manage a portfolio of customers across North America and UK/Europe driving retention, expansion, and product adoption. You’ll work with venues, festivals, concert promoters, and artists to optimize their use of Audience Republic and grow their businesses.

Your key responsibilities include:

• Customer Onboarding & Activation - Guide new customers through onboarding for a smooth, high-impact activation.
• Product Adoption & Engagement - Monitor customer health scores, usage data, and trends to drive proactive engagement through regular check-ins, QBRs (Quarterly Business Reviews), and strategic consultations.
• Retention, Growth & Upsells - Drive retention, expansion revenue and upsells by demonstrating additional value.
• Churn Prevention & Risk Mitigation - Identify at-risk accounts early and implement strategic action plans to prevent churn.
• Collaboration & Cross-Functional Communication - Problem-solve issues proactively, working cross-functionally with Product and Support.

Who You Are

We’re looking for someone who is:

• Experienced in SaaS Customer Success – At least 3+ years in a Customer Success role within a SaaS company.
• Startup-Proven – Comfortable working in a fast-paced startup environment, with a self-starter mentality and a solution-focused approach.
• Ownership-Driven – Takes full responsibility for managing their book of business like an entrepreneur.
• Industry Knowledge (Nice to Have) – Experience in the music or events industry is a plus but not required.

How We Work

These aren’t just values—we live by them:

• #Customer Obsessed - You'll be obsessed with our customer, becoming an expert on their problems and how to solve them. You'll be focused on contributing to an amazing experience for our customers.
• #Raise The Bar - You are always pushing the boundaries of what you are capable of. You'll be constantly improving and levelling up your skills.
• #Massive Impact - You think like an owner, and always focus on making an impact on collective goals, not just your own individual goals.
• #Hungry & Humble - You really want it, are resilient and tenacious. You have a strong work ethic, but also have the humility to receive feedback, or be open to new approaches.