Customer Success Associate, Disclosure Services

CDP Global; Berlin; Hybrid; EUR 38.000 - 48.000; Vollzeit

Zusammenfassung

A global nonprofit organization in Berlin is seeking a Customer Success Associate to provide essential support to the Disclosure Services team. This role involves assisting with resource creation, managing data, and ensuring customer satisfaction. Candidates should have a strong interest in environmental issues, excellent organizational skills, and proficiency in PowerPoint and Excel. This is a full-time, hybrid role requiring 2 days in the office weekly, with a competitive salary range of €38,000-€48,000.

Qualifikationen

• Demonstrable interest in environmental impacts and corporate supply chains.
• Ability to manage and utilize data effectively.
• Highly organized with excellent time management skills.
• Proficient with PowerPoint and Excel; PowerBI experience preferred.

Aufgaben

• Assist in content creation for customer engagement.
• Manage team metrics and performance data.
• Support Account Managers in customer inquiries.
• Contribute to global initiatives and process improvements.

Kenntnisse

Interest in environmental impacts

Strong data maintenance skills

Organizational abilities

Attention to detail

Adaptability

Proficiency in PowerPoint

Skills in Excel

Experience with PowerBI

Jobbeschreibung

Title: Customer Success Associate Disclosure Services

Location: Berlin

Salary: 38,000-48,000

CDP is a global nonprofit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change. Partnering with leaders in enterprise capital policy and science, we surface the information needed to enable Earth‑positive decisions. We helped more than 24,800 companies and almost 1,000 cities, states, and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the world’s institutional assets use CDP data to inform investment and lending decisions. Our team is truly global, united by a shared desire to build a world where people, planet, and profit are balanced.

About the Team

The Disclosure team plays a critical role in ensuring discloser customer success. We engage and provide support to confirmed discloser customers, including enhanced disclosure support to Reporter Service members and ASPs.

About this Role

The Customer Success Associate Disclosure Services provides crucial central support to the regional Disclosure Services team, contributing to the efficient delivery of services and the success of customers. A key aspect of this role is to support the Global Customer Success Enablement Lead and the Disclosure Services Management by contributing to global initiatives and the development of shared resources.

Responsibilities

• Resource and Content Creation
  • Assist in the creation of content for webinars, events, and customer calls.
  • Develop and format presentations, reports, and other materials using PowerPoint and Excel.
  • Support the team with the preparation of materials for customer presentations and internal updates.
• Data Management and Analysis Support
  • Contribute to the creation of Disclosure Services deliverables and tools.
  • Support the tracking and management of key team metrics and performance data at a regional level.
  • Contribute to the maintenance and updating of team databases and data records.
• Operational Support
  • Assist Account Managers through data tools and visualizations to support customer engagement.
  • Respond to external queries directed to the team inbox, providing timely and accurate information and ensuring efficient handling of inquiries.
  • Support Account Managers with member requests and operational tasks.
  • Catalogue, maintain, and update key support resources for Account Managers and discloser customers on a regular basis.
  • Provide operational and administrative support to the Regional Head of Disclosure and the wider regional team.
  • Support the implementation of process improvements and best practices within the region.
  • May manage select Reporter Services accounts.
• Global Operational Support
  • Contribute to the planning and execution of working group initiatives aimed at supporting the global Disclosure Services team, working closely with the Global Customer Success Enablement Lead.
  • Create standardized resources and processes, and identify opportunities to improve and streamline internal team processes.
  • Provide ad‑hoc support for other global projects as necessary.
• Actively contribute to an effective and engaged team by:
• Ensuring clarity of expectations through regular 1:1s, setting clear objectives, and participating in open performance and development conversations.
• Ensuring a respectful and inclusive workplace where team members communicate openly, share knowledge, and respect differences.
• Living the CDP Values and demonstrating the appropriate behaviours for the position.

Internal Stakeholders

Global and regional Disclosure Services team, Customer Success Enablement Lead, and the Customer Success Operations team.

External Stakeholders

Disclosing customers.

Note: This role does not have budget responsibility.

Qualifications

• Demonstrable interest in, and basic understanding of, the environmental impacts of corporations and supply chains.
• Strong interest in using and maintaining data.
• Project coordination or organizational abilities, including a desire to improve and streamline processes.
• Attentive to details with strong organizational and time‑management skills.
• Quick learner, highly adaptable, and proactive in a dynamic work environment.
• Excellent PowerPoint and Excel skills. Experience using PowerBI is preferred.

How to Apply

Please upload your CV in the application form.

Salary Band: 38,000‑48,000

This is a hybrid role; candidates need to live within commutable distance of the Berlin office and be comfortable with 2 days in the office per week.

The deadline for submitting the application is 23 October 2025, end of day UK time.

Employment Type: Full Time