Customer Service Specialist (f / m / d)

Freudenberg; Hamburg; Vor Ort; EUR 38.000 - 45.000; Vollzeit

Zusammenfassung

A leading industrial services company in Hamburg seeks an individual skilled in order management and ERP system maintenance. The role involves ensuring accurate processing of sales orders in SAP, effective customer communication regarding delivery dates, and coordinating between demand planning and supply chain management. Strong German communication skills are essential, along with a completed vocational training. The company values diversity and inclusivity.

Qualifikationen

• Excellent oral and written communication skills in German and good in English.
• Structured, analytical, and reliable way of working.
• Strong coordination skills with global customers and internal departments.

Aufgaben

• Accept and enter incoming sales orders into SAP.
• Update and monitor ERP system settings for correctness.
• Ensure timely communication of delivery dates and handle complaints.

Kenntnisse

Order Management

Customer Communication

Coordination Skills

Service Orientation

Technical Proficiency

Ausbildung

Completed vocational training as an industrial clerk

Tools

SAP R/3

MS Office

Jobbeschreibung

Working at Freudenberg: We will wow your world!

Responsibilities:

• Order Management: Accept and enter incoming sales orders into SAP, ensuring accuracy and compliance with contracts and planning.
• ERP System Maintenance: Update and monitor ERP system settings, ensuring logic, correctness, and taking corrective actions as needed.
• Customer Communication: Ensure timely and accurate communication of delivery dates and handle customer complaints, returns, and credit notes.
• Demand and Supply Coordination: Compare market demand with replenishment times, coordinating with demand planning and supply chain management.
• Quality and Logistics Issues: Handle logistics and quality complaints, ensuring proper communication and resolution within agreed response times.
• Project and Receivables Management: Participate in internal projects and monitor outstanding receivables, ensuring timely processing and follow-up.

Qualifications:

• Educational Background: Completed vocational training, preferably as an industrial clerk or wholesale and foreign trade clerk with good technical expertise.
• Communication Skills: Excellent oral and written communication skills in German and good in English.
• Technical Proficiency: Good user knowledge of MS Office and SAP R/3.
• Work Style: Structured, analytical, and reliable way of working.
• Coordination Skills: Strong coordination skills with both global customers and internal departments.
• Service Orientation: Very high service orientation.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Industrial Services GmbH