Customer Service Representatives

InnovateLearn Collective; Hannover; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading technology retailer in Germany is seeking a Customer Service Representative to support customers in Germany and Austria. The role requires fluency in German (C1/C2) and offers remote work flexibility, competitive salary, and the chance to earn up to 20% in performance bonuses. Responsibilities include supporting customer inquiries and providing excellent service. Join a stable project with growth opportunities!

Leistungen

Competitive salary

Performance bonuses

Private Health Insurance

Meal Card allowance

Qualifikationen

• German proficiency (C1 / C2) mandatory.
• Average or above-average computer skills.
• A smartphone for secure VPN login verification.

Aufgaben

• Provide support to customers via inbound calls.
• Handle inquiries such as store locations and online returns.
• Deliver excellent service contributing to high customer satisfaction.

Kenntnisse

German fluency (C1 / C2)

Customer Service

Basic Math

Computer Skills

Typing

Jobbeschreibung

Work From Home as a Customer Service Representative (German Fluency)

Do you speak German fluently (C1 / C2) and want to build your career with one of Europe’s leading technology retailers?

We’re hiring Customer Service Representatives for one of our leading technology retailers supporting customers in Germany and Austria!

What Youll Do

• Provide support to customers via inbound calls (emails may be added later).
• Handle common inquiries such as:
  • Store locations
  • Online returns
  • Complaint management
  • Checking product stock in stores
  • Product reservations (IBS)
• Deliver excellent service contributing to high customer satisfaction.
• Join a long‑standing stable project with a low turnover rate.
• Be part of team meetings, feedback sessions and special day celebrations.

Why Youll Love This Job

• Remote work from anywhere in Turkey.
• Competitive salary & performance bonuses earn extra with up to 20% bonus.
• Stable and established project, strong team culture and career opportunities.
• Growth & development one‑on‑one mentoring, career coaching and promotion paths.
• Public holiday perks, shifts on official holidays paid x2 by law.

Salary & Benefits

• Net Salary: 30,000 TL
• Quality Bonus: Up to 20% of salary (valid until end of 2025).
• Meal Card (Pluxee): 4,500 TL allowance.
• Private Health Insurance: Provided via Mapfre (employee only).

Work Schedule

• Weekdays between 09:00 & 23:00 (Summer: until 22:00, Winter: until 23:00).
• Rotating shifts:
  • 09:00 – 18:00
  • 10:00 – 19:00
  • 11:00 – 20:00
  • 12:00 – 21:00
  • 13:00 – 22:00
• Split shift: 09:00 – 13:00 / 18:00 – 23:00 (every 78 weeks with 2 days off including one weekend day).
• Breaks: 1 hour daily (within 9‑hour schedule).
• Days off: Sunday + 1 variable day.

Training

• Duration: 2 weeks (weekdays only, weekends off).
• Hours: 09:00 – 18:00 / 10:00 – 19:00.
• Format: Online.
• Attendance is mandatory.

Requirements

• German proficiency (C1 / C2) mandatory.
• Located in Turkey able to work from home.
• Average or above‑average computer skills.
• A smartphone for secure VPN login verification.

Apply now and join the team where stability, growth and international experience await!

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type: Full Time

Experience: years

Vacancy: 1