Customer Service Representative - Full Time

United Airlines; Frankfurt; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading international airline in Frankfurt is seeking a customer service representative to provide exceptional service to travelers. Responsibilities include check-in, documentation checks, and assistance at gates. Candidates must have a high school diploma, outstanding customer service skills, and fluency in English and German. This role requires flexibility to work various shifts, including weekends and holidays, ensuring a smooth operational flow. Join us to enhance customer experiences at our Frankfurt location.

Qualifikationen

• Must be at least 18 years of age.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function.

Aufgaben

• Check-in and process passengers and baggage onto flights.
• Ensure passengers have valid documentation for travel.
• Meet and board flights, assisting passengers as required.

Kenntnisse

Outstanding customer service skills

Confident communication skills

Fluent in English and German

Reliability

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

As the face of our customer, you will craft important connections and encourage an environment where everyone feels welcome, valued, and respected. You will interact with domestic and international customers in our lobbies and gates, helping them with ticketing, baggage, greetings, and ensuring a smile throughout the journey. You will provide friendly, professional, confident, and insightful service to resolve travel issues and make their experience memorable.

What Are Your Responsibilities

• Checking‑in and processing of passengers and baggage onto flights
• Ensuring that passengers are in possession of valid documentation for travel
• Meeting and boarding flights, assisting passengers wherever required
  • Working remote arrivals and departures outside (heat, rain, snow)
  • Driving on the ramp
  • Baggage service handling, incl. occasional lifting of bags up to 25 kg
  • Manual handling of aircraft doors
  • Transfer counter
  • United Club lounge
• Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
• Professional service to our customers, both internal and external

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time‑limited visa status, will not be awarded.

Qualifications

Minimum Qualifications

• High School Diploma or equivalent secondary school certificate
• A proven track record of reliability
• Professional image and appearance
• Outstanding customer service skills
• Confident communication skills
• Must be fluent in English and German (written and spoken)
• Ability to travel to other countries for training purposes
• Must be at least 18 years of age
• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and / or unforeseen situations
• Must be legally authorized to work in Germany/EU for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

• Previous airport operations experience with United Airlines
• Valid driver's license for Germany
• Fluency in other European languages