Customer Service Representative (Fluent German)

MD7 International (Communications); Düsseldorf; Hybrid; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A telecommunications company in Düsseldorf is seeking a motivated Customer Service Representative (Landlord Relations Consultant). This role involves engaging with property owners and service providers, ensuring smooth processes, and handling inquiries via phone and email. Candidates should possess strong German communication skills and a customer-oriented mindset. Benefits include a hybrid working model, performance recognition, and wellness initiatives, fostering a supportive work environment.

Leistungen

28 days of annual leave

Hybrid working model

Uncapped commission structure

Employee Assistance Program

Access to Urban Sports Club membership

Regular team lunches

Paid volunteer leave

Qualifikationen

• Experience in customer service, accounting, or data management is an advantage.

Aufgaben

• Communicate with customers, internal teams, and external partners.
• Handle customer inquiries via phone and email.
• Review and investigate outstanding payments.
• Forward complex issues to specialist departments.
• Monitor progress and ensure timely resolution.
• Document all interactions in internal systems.

Kenntnisse

Excellent written and verbal communication skills in German (C1+ level)

Basic English skills

Proactive, solution-oriented mindset

Strong time management

Customer-focused thinking

Jobbeschreibung

CONDITIONS

Contract: Permanent, Full-Time

Location: Düsseldorf, Hybrid

IN A NUTSHELL

Are you a motivated, results-driven individual with a passion for helping customers? If so, the role of Customer Service Representative at MD7 — or as we call it, Landlord Relations Consultant — could be the perfect fit for you.

In this position, you’ll be the go‑to contact for property owners, mobile network operators, and service providers. You will share essential information, support them with a wide range of questions, and guide them from the moment an issue is reported all the way to the solution. You’ll keep everyone updated, manage expectations, and make sure processes run smoothly.

DAY-TO-DAY

• Communicate with customers, internal teams, and external partners
• Handle customer inquiries via phone and email — especially regarding payment clarifications, invoices, and reminders
• Review and investigate outstanding payments using internal databases and information from partners
• Forward complex issues (e.g., billing discrepancies, invoice adjustments, or master data changes) to specialist departments
• Monitor progress and ensure timely resolution
• Document all interactions and actions in our internal systems

YOUR PROFILE

• Excellent written and verbal communication skills in German (C1+ level)
• Basic English skills
• A proactive, solution-oriented mindset with strong time management
• Customer-focused thinking and the ability to work independently
• Experience in customer service, accounting, or data management is an advantage, but not required

BENEFITS

Time & Flexibility – We value a healthy work‑life balance

• 28daysofannualleave,increasingovertimetoupto33
• Hybridworkingmodelfortheflexibilityyouneed

Rewards & Recognition – We appreciate performance and celebrate success

• Uncappedcommissionstructure
• Uncappedreferralbonusof€2,000foreachsuccessfulhireyourefer
• Shoutoutsinourinternalnewsletterandonsocialmedia
• Nominationsforthe"GoodtotheCore"Awardbycolleagues

Health & Wellbeing – Your well‑being matters to us

• AccesstoanUrbanSportsClubmembershiptohelpyoustayactive
• Regularteamlunches
• EmployeeAssistanceProgram(EAP)–anonymousthird-partysupportwheneveryouneedit
• Accesstoonlinewellbeingandfitnesscourses

Culture & Community – Work should be enjoyable, meaningful, and connected

• 2daysofpaidvolunteerleaveperyearforcharitableactivities
• Company-widevolunteerinitiativeseveryquarter
• Regularteameventsandcompanygatherings
• “Connect‑In”buddyprogramtosupportyouronboarding
• Weeklyall‑handsmeetingswithaprizedraw

Growth & Development – We care about your career

• Internaldevelopmentopportunitiesacrossourinternationaloffices
• Leadershiptrainingprogram

Location

• Work in a telecommunications hotspot in Düsseldorf — right next to our clients (Lörrick).

About us

With over 400 employees worldwide at MD7, we are a small‑big company on the verge of becoming a big‑small company. We are proud to have 4 European offices across Ireland, Germany, and The Netherlands. As the experts for digital infrastructure solutions, we help our clients establish mutually profitable long‑term partnerships with property owners for mobile phone antennas and EV charging stations. We support the full circle process for our partners from initial contact to leasing agreements and continued customer assistance.

Our Core Values are the heart of our operations. Over the last two decades, we've fostered a culture of respect, collaboration, and individual empowerment, while striving to achieve our big goals. Find out more about our Core Values, our Purpose and Vision here .

If you are looking for an exciting career opportunity within a fast‑paced, international environment, you may have just found your place to be. Come and join our mission to help connect the world and, in doing so, impact the lives of people and communities.

WE TAKE GOOD CARE OF YOU

At MD7, we approach everything we do with a deeper level of care and respect for people. We strive to make a difference in the lives and communities of our team members and partners. That's why MD7 offers different ways for our people to experience well‑being, personal growth, and overall satisfaction. When you feel good, you do your best work and live your best life.

CAREER DEVELOPMENT

We are committed to providing learning and development opportunities for all MD7 employees. In fact, in 2024 we promoted 18% of our employees into leading positions to support our growth. We can proudly say that our entire leadership team has been promoted internally.

WHAT TO EXPECT WHEN YOU APPLY

If we have piqued your interest, we are delighted to receive your application. In line with our Core Values, it is our goal to respond to every applicant in a timely manner. In the upcoming weeks, keep an eye on your emails and spam folder to make sure you don’t miss our response.