Customer Service Officer

Advanzia Bank; Ralingen; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A European digital bank is seeking a Customer Service Officer to enhance customer interactions and support the complaint management team. This full-time position involves advising customers, providing administrative support, and ensuring the accuracy of customer data. Ideal candidates will hold a degree in Business Administration and possess strong analytical skills, along with fluency in English and French. This dynamic role offers opportunities for collaboration and personal development, as well as a comprehensive benefits package.

Leistungen

Lunch vouchers

Employee travel insurance

Preferential rates on products

Transportation allowance

Wellness allowances

Access to gym and health programs

Qualifikationen

• First experience in customer service with a keen interest in engaging with customers.
• Good working knowledge of Microsoft Office.
• Ability to manage communication with customers and financial institutions.

Aufgaben

• Advise customers and mediate between customers and the bank.
• Provide administrative support for credit card operations.
• Maintain accurate customer data records.
• Verify applicant information for new account openings.
• Work collaboratively to ensure data accuracy.
• Manage daily workflow processing credit notes and transactions.
• Provide operational support related to credit card service.
• Help ensure high-quality service delivery.

Kenntnisse

Customer service experience

Analytical abilities

Fluency in English and French

Microsoft Office proficiency

Adaptability and flexibility

Collaboration and teamwork

Cross-functional collaboration

Ausbildung

University degree in Business Administration or equivalent experience

Jobbeschreibung

Customer Service Officer

Looking to kick-start your career in Customer Service? We’ve got the perfect opportunity for you! As part of theCustomer Service department, you will play an important role in to how Advanzia interacts with our customers to supportthe complaint management team developing lean and efficient processes.

Join the world of finance, payment and credit, working for an unconventional digital bank in the heart of

Luxembourg!

This opportunity is a full-time CDI contract.

About the job | Your responsibilities :

• Advise customers and act as the mediator between thecustomer and the bank; manage communication withcustomers, financial institutions and other banks
• Provide administrative support , including filing, back office processing for credit card operations, and promptresponse to customer inquiries across multiplecommunication channels
• Maintain accurate customer data records
• Verify applicant information and determine eligibilityfor new account openings in accordance with KYC andAML requirements customer data records
• Work collaboratively across the team to ensuredata accuracy
• Manage daily workflow through accurate reportingand processing of credit notes and transactionbookings
• Provide operational support related to credit cardservice
• Help ensure high‑quality service delivery
• Follow‑up on internal projects under supervision suchas testing or brainstorming sessions

About you | Your background, skills and personality :

• University degree in Business Administration orequivalent professional experience, such as acompleted apprenticeship
• First experience in customer service with a keeninterest in engaging with customers
• Good working knowledge of Microsoft Office
• Demonstration of strong analytical abilities alongsideassertiveness, patience and resilience
• Familiarity with financial products, preferably withinthe payment industry
• Fluency in English and French is essential; proficiencyin other languages is a plus
• Transparency and communication : Clear and directcommunication style with a commitment to engageopenly and constructively, maintaining open channelsand promoting information sharing with colleagues
• Adaptability and flexibility : Comfortable working ina dynamic environment, navigating change effectively
• Collaboration and teamwork : A natural team playerwho thrives in a flat organisational structure andactively contributes to the collective success of theteam
• Cross‑functional collaboration : Experience inworking collaboratively across different teams anddepartments to foster agility and innovation

About Advanzia | The European digital bank :

Advanzia Bank’s mission is to make finance easier and more inclusive by offering simple, smart and user‑friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by responsible lending, open communication and teamwork in cooperation with employees, business partners and customers.

At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success. We offer challenging projects in a dynamic, fast‑paced environment, along with numerous opportunities for training and development, and a performance‑driven bonus structure. Our benefits package includes Pluxee lunch vouchers, employee travel insurance, preferential rates on Advanzia products, as well as transportation and wellness allowances. Our zero carbon Emerald building is designed to support employee health and wellbeing with various health programmes, access to our gym and after‑work sports & social events available to all members of #TeamAdvanzia .