Customer Service Expert Spanish Market m/f/d

METRO Markets; Düsseldorf; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading e-commerce marketplace in Düsseldorf is seeking a Customer Service Expert for the Spanish Market. This role involves handling customer inquiries, managing escalations, and providing personalized assistance. The ideal candidate has proven customer service experience, strong communication skills, and proficiency in Spanish and English. Join an innovative team with flexible working options and diverse opportunities for growth.

Leistungen

30 days of vacation

Hybrid working options

Metro Card for shopping discounts

Health and wellbeing support

Language course subsidies

JobRad for commuting

Qualifikationen

• Proven experience in customer service.
• Strong written and oral communication skills.
• Proven conflict management and problem-solving skills.
• Previous experience working in e-commerce customer service is preferable.
• Fluency in Spanish and proficiency in English are essential.

Aufgaben

• Handle 3rd level requests including claims & complaints.
• Engage with customers through various channels.
• Conduct quality assurance and measurement.
• Collaborate with teams to resolve complex customer cases.
• Identify opportunities for process improvement.
• Manage negative customer reviews.
• Serve as the point of contact for customer inquiries.

Kenntnisse

Customer service experience

Strong written and oral communication skills

Conflict management

Problem-solving

Interpersonal skills

Excel and analytical skills

Fluent in Spanish

Professional proficiency in English

Jobbeschreibung

Online marketplaces have never been this awesome.

As an e-commerce marketplace, METRO Markets GmbH works with hundreds of partners within Europe and beyond, managing thousands of products to deliver on our customer’s needs while providing great service. We are part of METRO Group.

We are looking for a Customer Service Expert (m/w/d) for the Spanish Market!

Are you an enthusiastic and dynamic individual looking to gain hands-on experience in the fast-paced world of E-commerce? Join our innovative team as a Customer Service Expert (m/f/d) for the Spanish Market, where you'll be at the forefront of delivering exceptional customer experiences while honing your skills in the E-commerce industry!

Your main responsibilities will include but not limited to the following:

• Handling 3rd level requests (claims & complaints), including escalations management and warranty & special requests
• Engaging with customers through various channels and delivering personalized assistance
• Conducting quality assurance and measurement activities
• Collaborating with cross-functional teams to escalate and resolve complex customer cases
• Proactively identifying opportunities for process improvement and customer-centric initiatives
• Handling negative customer reviews
• Serving as the point of contact for all kinds of customer inquiries

You've got

• Proven experience in customer service
• Strong written and oral communication skills
• Proven conflict management and problem-solving skills
• Previous experience working in e-commerce customer service (preferably)
• Strong interpersonal skills and ability to work effectively within dynamic teams
• Confident, driven, assertive, and proactive attitude
• Excel and analytical skills (e.g., for root cause analysis)
• Native or fluent Spanish and at least professional proficiency in English (essential)
• Fluency in any other European language is highly advantageous

We offer

• Innovative products and exciting career opportunities in an agile environment with a start-up mentality
• A diverse and vibrant international environment with over 70 nationalities
• Flexible working hours and hybrid working options, including flexible home-office policies
• 30 days of vacation per year
• Full support from METRO Group – our parent company
• Metro Card for shopping at discounted rates & company discounts with renowned brands
• JobRad for commuting
• Health and wellbeing support
• Language course subsidies for professional development

We create the future of B2B commerce by providing a platform for business relationships. Our marketplace enables millions of business owners worldwide to focus on what they do best – delighting others.