English-Speaking Customer Experts for Cloud Workspace

WhereWeWork; Deutschland; Remoto; EUR 30.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive monthly salary

Health care benefits

Free online Greek language courses

Professional growth opportunities

Descrizione del lavoro

TP Greece is looking for enthusiastic tech-savvy individuals to join our remote customer support team. You will provide exceptional support while working from home after on-site training in Athens.

Ideal candidates possess strong communication skills in English and attention to detail. We offer a competitive salary, bonuses, and development opportunities in a diverse environment. Join a globally recognized brand and help enhance customer experiences!

Competenze

• Superior written and verbal communication skills in English.
• Experience in B2C or B2B environments.
• Ability to work independently and as part of a team.

Mansioni

• Handle customer support tickets efficiently.
• Communicate with customers via e-mail.
• Follow workflows for incident resolution.

Conoscenze

Customer service mindset

Communication skills (English)

Attention to detail

Problem-solving skills

Team player

Descrizione del lavoro

Job Overview:

We are looking for enthusiastic tech‑savvy people, with good computer and soft skills, to provide remote top customer experience!

At TP in Greece we are thrilled to collaborate with one of the hottest software brands when it comes to cloud project management. It’s an all‑in‑one workspace designed to help members of a company or organization coordinate deadlines, objectives, and assignments for the sake of efficiency and productivity.

This is a great opportunity to join our talented remote support team, working from home, with a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge.

Training will take place on‑site in Athens, Greece. After training, the team will be working remotely.

What you will do

• Handle tickets, following support procedures and policies
• Communicate with customers via e‑mail, following support procedures and policies
• Follow specified workflows for incident identification, escalation, resolution and closure
• Track and follow cases to ensure they are closed in an efficient and timely manner
• Work towards reaching targets as set out by client statement of work as well as internal targets

What you will bring

• Superior written and verbal communication skills in English
• Ability to understand the main ideas of complex text on both concrete and abstract topics
• Ability to fluently interact without strain for either party.
• Experience working with direct consumers, in a B2C environment; B2B is a distinct advantage
• High attention to detail and follow through
• An effective team player who is also able to work independently
• Proven ability to deal with problems and solve them effectively
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience

What we offer

• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• Work for a Great Place to Work‑Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.