Customer Care Officer

DNV; Essen; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading certification company in Essen is seeking new colleagues for its Customer Care Team. The ideal candidate will manage project execution for management system certification, ensuring customer satisfaction from the initial quotation through to audit and certification. Strong communication skills in both German and English are essential, along with a passion for solving customer problems. This role offers a permanent contract, flexible working conditions, and numerous benefits including a company pension plan and professional development opportunities.

Leistungen

Employer-funded pension plan

Sick pay allowance

Flexible work schedule

30 days of vacation

Personal development opportunities

Good transport connections

Additional benefits such as free drinks and fresh fruit

Aufgaben

• Responsible for project execution in management system certification.
• Handle customer interactions from quotation to audit planning.
• Discuss complex technical issues with customers and provide solutions.

Kenntnisse

Customer focus

Communication skills

Problem-solving

Team collaboration

Fluent in German

Fluent in English

Jobbeschreibung

This is the job

We are looking for new colleagues (m / f / d) for our Customer Care Team in Essen. The sooner we can start together, the better!

Our external as well as internal customers rely on you :

• You are responsible for the project execution in the areas of management system certification and are passionate about service and problem solving.
• You care for your customer from the quotation stage to planning the audit and issuing the certificate as result of our successfully completed service.
• You have intensive contact with our customers and work closely with our field service (auditors). You are our face to the customer.
• You can use your communication skills to discuss complex technical issues with your customer in a simple and empathetic way - together you will find a solution. An essential part of your new job is initiative and the courage to make decisions.

We offer you

• A permanent employment contract
• An exclusively employer-funded company pension plan that is vested from the beginning, including benefits in the event of death, as well as the option of deferred compensation
• Sick pay allowance for up to 12 months after the end of continued payment in the event of illness
• Individual work-life integration : Flexible work schedule (including the option to work partially from a home office).weekly working time 39 hours30 days vacationFlexitime account
• Personal development opportunities and promotion prospects in an international company
• Good transport connections by car (near A42) or public transport (. subway, bus)
• Other additional benefits such as fresh fruit, free drinks & parking, job bike and our Corporate Benefit Program

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

What we want

A customer has a challenge? If you think "challenge accepted" now, you are exactly right with us!

You will be part of a cooperative team - we stick together, help each other and pursue our common goal : unique customer and sales support.

We are there when you need us, we stand for creativity, flexibility and focus on the right things.

Please note that this position requires fluent command of both German and English languages.

Cooperation is characterized by tolerance and mutual respect. We strive for diversity and inclusion at all levels of our company in terms of age, gender, nationality, experience, and mentality. Diversity and inclusion are a source of strength for DNV.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices. Please note that we cannot proceed to the interview stage without the following documents : Curriculum Vitae (CV); Cover- / Motivation Letter; University Diplomas & Transcripts; Reference Letter(s). All documents shall preferably be submitted in English. Please provide them at your earliest convenience to ensure a smooth and timely assessment process. Your cooperation in this matter is greatly appreciated.