Customer Acceptance Manager CAM Leader (all genders)

Derichebourg Aeronautics Services; Hamburg; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

An aviation services company in Hamburg seeks a CAM Leader to ensure customer satisfaction during power plant deliveries. The role involves team leadership, customer relations, and oversight of operational management. The ideal candidate will have a Bachelor's degree in Aeronautical Engineering, 10-15 years of experience in an aeronautical environment, and strong leadership abilities. The position offers positive work culture, personal development support, and financial security for future planning.

Leistungen

28 days of holidays per year

Financial security through retirement savings

Gym membership contribution

Contribution towards HVV Proficard

Corporate benefits and discounts

Qualifikationen

• 10‑15 years of experience in an aeronautical environment.
• Fluent technical English is mandatory.
• Experience in customer‑facing roles and team leadership.

Aufgaben

• Act as the company’s primary representative in front of the customer.
• Oversee operational execution of work packages.
• Lead and mentor CAMs and backup CAMs.

Kenntnisse

Leadership

Intercultural competence

Customer satisfaction mindset

Negotiation skills

Ability to manage complex topics

Ausbildung

Bachelor’s degree in Aeronautical Engineering

Tools

SAP

Jobbeschreibung

Your missions

The CAM Leader ensures full customer satisfaction during the Power Plant system delivery process and guarantees smooth continuous operations within the CAM team. As the primary interface between the engine manufacturer internal departments and clients the CAM Leader is accountable for technical coordination, customer relations, work package oversight and team leadership.

The role ensures compliance with contractual commitments, quality standards, airworthiness requirements and operational performance targets.

Key Responsibilities

Customer Relationship & Acceptance Activities

• Act as the company’s primary representative in front of the customer ensuring a professional and trustworthy relationship.
• Lead customer reception activities during power plant delivery / buy‑off phases.
• Organise, prepare and facilitate customer meetings: production meetings, PRMs, TRMs, inspections and technical reviews.
• Record, track and close customer remarks in the QLB (Quality Logbook).
• Collaborate with different departments and partners to resolve QLB open points.
• Ensure timely invitations, schedule coordination and preparation for all customer visits and acceptance phases.
• Perform inspections and checks by customer delegation when required.
• Ensure compliance with contractual requirements and customer expectations throughout delivery.
• Prepare and send the monthly delivery note and obtain validation with comments.

Work Package & Operational Management

• Oversee operational execution of work packages with respect to scope, costs, safety, on‑time and quality.
• Monitor progress of activities and validate conformity of corrective actions.
• Ensure proper documentation, reporting and traceability in internal tools and databases.
• Anticipate material, tooling and PPE needs coordinating with logistics and support functions.
• Align workforce capacity with workload and ensure operational efficiency.
• Immediately address deviations or scope discrepancies and escalation issues as needed.
• Support continuous improvement initiatives and participate in technical committees with internal stakeholders.

Team Leadership & People Management

• Lead and mentor CAMs and backup CAMs ensuring effective communication and alignment.
• Conduct daily SQCDPF meetings and weekly team meetings.
• Manage planning: working hours, absences, holidays, resource allocation (via IT tools inside the company).
• Ensure team compliance with safety, health, environmental rules including FOD prevention.
• Identify training needs and ensure team qualifications are up to date; coordinate with backup CAM/Quality.
• Act as primary contact for staff concerns, performance issues, motivation and conflict management.
• Enforce company policies and procedures, reporting deviations and applying corrective actions.
• Maintain a positive team culture focused on safety, quality and customer orientation.
• Perform annual interview meetings.
• Perform trial‑period assessment.
• Update various tracking and reporting files (e.g. OTD / PQD KPI…).

Reporting & Communication

• Provide regular reporting to management on activity status, customer remarks, team performance, resource needs and operational risks.
• Ensure timely follow‑up and closure of action items from customer and internal meetings (NCRCLAIM).
• Maintain and update WPM and CAM databases (SAP documentation systems).
• Ensure transparent communication between customers, production teams, design office and leadership.

Your profile

Education & Experience

• Bachelor’s degree in Aeronautical Engineering or equivalent.
• Military aviation training is an advantage.
• 10‑15 years of experience in an aeronautical environment (aircraft manufacturing, maintenance, flight operations or delivery centre experience preferred).
• Experience in customer‑facing roles and team leadership.
• Intercultural competence and ability to work with international clients.

Technical Competencies

• Deep knowledge of aircraft systems, structure, aerodynamics, flight mechanics, electrical systems and cabin equipment.
• Strong understanding of aircraft production and delivery processes.
• Familiarity with internal and client procedures (OEM authority, airline standards).
• Ability to read and interpret technical documents, work orders and inspection checklists.
• Good IT skills; SAP knowledge is an advantage.

Soft Skills

• Strong leadership and communication abilities.
• Negotiation skills and conflict resolution.
• Customer satisfaction mindset.
• Ability to work under pressure and manage complex technical topics.
• High sense of responsibility, transparency and teamwork.

Languages

• Fluent technical English (mandatory).
• German and/or French are strong advantages.

Why join Derichebourg

Elevate your career in a diverse and inclusive setting that celebrates differences. Join us and experience:

• Positive work environment – immerse yourself in a good and pleasant atmosphere that values diversity, fostering creativity and collaboration.
• Dynamic team culture – be part of a motivated and cooperative team that thrives on the strength of its multicultural dynamics.
• Seamless integration – our welcoming integration process ensures you feel at home from day one, embracing diverse backgrounds and perspectives.
• HVV Proficard contribution – enjoy the convenience of a contribution towards your HVV Proficard making your daily commute hassle‑free.
• Personal development support – experience active promotion of your personal and professional growth in an environment with global perspectives.
• Generous time off – enjoy 28 days of holidays per year and a flexible working time account, allowing you to celebrate cultural holidays and festivals that matter to you.
• Financial security – secure your future with a company retirement savings plan ensuring peace of mind as you plan for the years ahead.
• Fitness perks – we care about your well‑being! Benefit from our contribution to your gym membership fees, promoting a healthy and active lifestyle.
• Corporate benefits – unlock exclusive perks and discounts through our participation in the Corporate Benefits programme.

About us

DERICHEBOURG Aeronautics Services GmbH was founded in 2009 as the German subsidiary of the internationally successful DERICHEBOURG GROUP. As a partner of clients such as the Airbus Group, we support our customers with expertise, proactivity and a strong service ethos, assisting them with various projects in all phases of an aircraft’s life.

Required Experience: Manager

Employment Type: Full‑Time

Experience: years