Critical Facilities Account Lead (m/f/d)

Jones Lang LaSalle; Frankfurt; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading real estate services firm is seeking a Critical Facilities Account Lead in Frankfurt. This pivotal role involves overseeing data center operations and relationships with stakeholders, ensuring high standards of service delivery. The ideal candidate will possess an engineering degree and at least 10 years of relevant experience, especially in data center management and P&L operations. Join a dynamic team dedicated to shaping a brighter future in real estate.

Leistungen

Competitive salary

Total Rewards programme

Career development opportunities

Qualifikationen

• Minimum of 10 years data center operations experience related to FM service delivery.
• Thorough understanding of data center systems related to operational delivery.
• Prior experience working with mission critical programs and procedures.

Aufgaben

• Develop and enhance relationships with clients and stakeholders.
• Provide data center operational leadership at an account level.
• Maintain partnership with client Data Center Management team.
• Drive operational excellence focusing on performance and compliance.

Kenntnisse

Data center operations experience

P&L management

Understanding of IT raised floor and cloud environments

Experience with DCIM systems

Ausbildung

Engineering degree or relevant experience

Jobbeschreibung

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Critical Facilities Account Lead (m/f/d)

About JLL

We are JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 93,000 individuals and believe a diverse and inclusive culture is one where everyone succeeds. That is why we are committed to creating an environment where we all feel welcomed, valued, and empowered to achieve our full potential.

Objective

• The Account Lead role is pivotal in developing, maintaining, and enhancing relationships with the client and other key stakeholders.
• To ensure delivery of JLL’s Data Center FM/IT Services Operations.
• The role is responsible for self‑delivery of technical services, deployment of JLL’s CEM programme. Other key areas of responsibility include supplier management, mobilisation/transition, and compliance.
• The role will be based in Frankfurt on the client site.
• To be the trusted partner of XXX and support their growth as they expand.

Reporting

Hard line into EMEA Head of Data Center FM Services with matrix line into the Head of Workplace Management lead for DACH.

What this job involves

• Providing data center operational leadership at an “Account Level,” responsible for day‑to‑day running of the Data Center M&E services and building fabric requirements.
• Maintain strong partnership with client Data Center Management (DCM) team to foster collaborative communication.
• Delivery of Data Center FM services across XXX Data Centers with XXX JLL staff plus sub‑contractors with overall accountability for financial, operational & resource management and reporting.
• Promote other JLL services and drive growth by securing additional services such as Projects & Small Works.
• Provide end‑to‑end support to deploy and develop on‑site operational teams (inclusive of recruitment and selection).
• Organise the site team and supply chain to meet contractual outputs and objectives as set out in the contractual SLAs within the MSA.
• Provide technical leadership and support the operational and maintenance delivery.
• Implement standard business operating mechanisms such as regular team meetings, strategic review forums, training conferences and regular analysis and reporting processes to ensure team engagement and alignment.
• Responsible to drive operational excellence focusing on performance and compliance.
• Actively participate in JLL Engineering Operations and DC Operations activities by attending required meetings.
• Ownership and support for deployment of Critical Environmental Management (CEM) tools and processes as per the Critical Environments Playbook.
• Coordinate with on‑site teams to ensure planning & scheduling of PPM in all service delivery aspects.
• Establish process and structure of all ‘management systems’ within the critical engineering team on site.
• Assist in preparation of operational procedures, emergency, and contingency plans.
• Provide governance to ensure records belonging to operations, PPM schedule, reactive maintenance, emergency maintenance systems, change requests and other engineering, building fabric records including operation and maintenance manuals and drawings.
• Oversee all safety aspects managed in accordance with site procedures, requirements, and local regulations.
• Support critical environments portfolio transitions, technical due diligence, root cause analysis, personnel development and establish technical training programs.
• Prepare operational and managerial reports.
• Maintain effective communications with external and internal clients, technical personnel, and key management.
• Requirement for travel may range from a single day up to full weeks.

Sound like you?

• Engineering degree or relevant experience.
• Minimum of 10 years data center operations experience related to FM service delivery.
• Previous P&L management experience required.
• Thorough understanding of data center systems related to operational delivery.
• Thorough understanding of IT raised floor, co‑location, hyper‑scale, and cloud environments.
• Prior experience working with mission critical programs, procedures, and DCIM/MCIM/CMMS systems.
• Other assignments as required.

What you can expect from us

We are an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards programme reflects our commitment to helping you achieve your ambitions in career, recognition, well‑being, benefits and pay. We will offer you a competitive salary and benefits package.

With us, you will develop your strengths and enjoy a career full of varied experiences. We cannot wait to see where your ambitions take you at JLL.

Location

On-site – Frankfurt am Main, DEU

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

Equal Employment Opportunity

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact the appropriate JLL department. This contact is only for accommodation requests. For additional general recruiting inquiries, please refer to JLL’s contact information on our careers site.

Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy.