Community Support Agent (m/f/d)

Beat81; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A fitness-tech startup in Berlin is seeking a Community Support Agent to join their operations team. You will deliver exceptional support to members and coaches, resolving inquiries and contributing to user satisfaction. The ideal candidate has experience in customer support, excellent communication skills in English and German, and a proactive attitude. Join a dynamic team that values professional growth and well-being through unique benefits like unlimited workouts and tailored development budgets.

Leistungen

Unlimited workouts

Dedicated budget for courses

Access to wellness platforms

Team-building events

Free drinks and snacks

Pet-friendly workplace

Private pension plan

Sustainable employee offers

Qualifikationen

• 1-2 years of experience in customer support, operations, or service-related role.
• Flexibility to work evenings, weekends, and holidays in a rotating schedule.
• Curiosity and willingness to learn about fitness and tech.

Aufgaben

• Deliver fast, friendly, and accurate support to members and coaches.
• Own and resolve inquiries related to bookings, memberships, refunds, and technical issues.
• Become an expert in our platform and policies to offer high-quality support.

Kenntnisse

Excellent written and verbal communication skills in English

B2 in German

Problem-solving ability

Organizational and time management skills

Attention to detail

Tools

Intercom

Zendesk

Jobbeschreibung

About BEAT81

At BEAT81, we’re on a mission to revolutionize fitness by merging the best of technology, group training, and expert coaching. As a rapidly growing fitness-tech startup, we empower people across Europe—and soon the world—to Sweat Smarter Together. Through innovative HIIT & RIDE workouts, real-time heart rate monitoring, and gamification, we’re transforming the traditional fitness experience into something dynamic, personalized, and impactful.

We’re not just building a global leader in fitness and technology; we’re building a world-class team. At BEAT81, we value passion, potential, and the power of fresh perspectives.

We are looking for a Community Support Agent to join our Community Operations Team!

This is a unique opportunity to support and shape the experience of thousands of BEAT81 members and coaches. As a key voice of the brand, you’ll turn everyday interactions into moments of impact: solving problems, sharing knowledge, and building loyalty through exceptional service.

You will:

• Deliver fast, friendly, and accurate support to members and coaches across our communication channels (Intercom: email, chat; phone)
• Own and resolve inquiries related to bookings, memberships, refunds, and technical issues
• Ensure escalated cases are handled with care and within SLA by collaborating with internal teams
• Provide clear and empathetic communication to turn challenges into positive experiences
• Become an expert in our platform, app, and policies to offer high-quality support
• Identify and report recurring issues, helping improve processes and user satisfaction
• Contribute to documentation and internal knowledge sharing
• Be an advocate for our community, representing their needs and feedback

You have:

• 1–2 years of experience in a customer support, operations, or service‑related role
• Excellent written and verbal communication skills in English and at least B2 in German
• A people‑first mindset and natural problem‑solving ability
• High attention to detail and ability to stay calm under pressure
• Strong organizational and time management skills
• Proficiency with support tools like Intercom, Zendesk, or similar platforms
• Ability to work independently and collaborate in a fast‑paced, hybrid environment
• Curiosity and willingness to learn about fitness, tech, and our product
• A proactive attitude: you spot opportunities for improvement and act on them
• Flexibility to work some evenings, weekends, and holidays as part of a rotating schedule

Benefits:

🏋️♂️ WALK THE TALK: Unlimited BEAT81 workouts for you and one other person of your choice. Additionally a membership to John Reed Berlin Bötzow just for you: We guarantee that you'll get fit with us.

📚 LEARN & GROW: We support your professional development with a dedicated budget for courses, workshops, and certifications.

💪 YOUR WELL‑BEEING: Enjoy exclusive access to the platforms Meditopia and 7Minds for yoga, mindfulness and mental well‑being.

🎉 EVENTS: Our annual BEAT Connect event based in Berlin - a perfect opportunity for team building across all departments. In addition we host monthly meet‑ups and team workouts.

🍎 TASTY PERKS: Free drinks, fresh fruit, coffee, tasty granola, and more will keep you energized throughout the day.

🏥 HEALTH INITIATIVES: Stay healthy and balanced with our quarterly health management initiatives to support your physical and mental well‑being, keeping you energized and focused throughout the year.

🐶 BRING YOUR DOG TO WORK: No need for dog‑sitting - your furry friend is always welcome in the office!

💼 MONEY ON TOP: Sign up for a private company pension plan in partnership with Stuttgarter Versicherung - so you can look into the future with confidence.

🌱 FUTUREBENS: You will have access to a personalized dashboard on FutureBens, the platform for sustainable and future‑oriented employee offers from over 130 eco‑friendly brands.

BEAT81 is an equal opportunity employer, which means we do not discriminate. We celebrate diversity and are committed to creating an inclusive environment for all employees.