Client Success Manager (m / f / x) - Italian speaking

Scalable GmbH; München; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading fintech startup in Munich is seeking a Client Success Manager fluent in Italian and English. The role involves providing expert support to clients, ensuring high customer satisfaction, and collaborating across departments. You'll join a dynamic team, benefit from continuous learning and flexible working options, all while contributing to innovative financial services.

Leistungen

Flexible vacation policies

Free language classes

International relocation support

Modern hardware and tools

Complimentary PRIME+ Broker subscription

Qualifikationen

• Fluent in Italian and English; knowledge of Spanish, French, or Dutch is a plus.
• Ability to work independently in a dynamic environment.
• Experience supporting customers via phone, email, chat, or in person.

Aufgaben

• Be a reliable contact for existing customers and prospects in Italy.
• Respond to inquiries via email and chat.
• Ensure customer satisfaction and retention.

Kenntnisse

Customer Service

Communication

Problem Solving

Financial Knowledge

Ausbildung

Bachelor's or Master's degree in Business Administration or Economics

Jobbeschreibung

Client Success Manager (m/f/x) - Italian speaking

• Full-time

Scalable Capital is a leading digital investment platform in Europe. The company empowers everyone to shape their financial future. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs, and other exchange-traded products, and to set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios and is also adopted as a white-label solution by renowned B2B partners. With the European Investor Exchange (EIX), Scalable Capital offers a stock exchange for retail investors in Europe. Over 20 billion euro is held on the platform by more than one million clients.

Founded in 2014, Scalable Capital employs more than 500 people across offices in Munich, Berlin, Vienna, and London. The company is committed to developing a new generation of financial services with its founders Erik Podzuweit and Florian Prucker.

We are seeking qualified employees to support our Client Success team, providing expert assistance to our customers on all topics related to capital markets. "Digital" means being close to our customers, not far away.

• Be a reliable contact for existing customers and prospects in Italy
• Respond to inquiries via email and chat
• Collaborate with other departments to resolve complex questions quickly
• Ensure customer satisfaction and retention
• Continuously develop your financial knowledge through training and self-study
• Gather customer feedback to improve our products and processes
• Work closely with Product, Capital Markets, and Operations teams

• Have an affinity for capital market products and digital solutions
• Experience supporting customers via phone, email, chat, or in person
• Passion for customer service and ownership of the customer experience
• Ability to work independently in a dynamic environment
• Hold a Bachelor's or Master's degree in Business Administration or Economics; banking experience is a plus but not required
• Fluent in Italian and English; knowledge of Spanish, French, or Dutch is a plus

• Join one of Europe's fastest-growing Fintech startups, creating impactful innovative services
• Work with an international, diverse, and inclusive team
• Enjoy working in a centrally located Munich office
• Benefit from modern hardware and tools
• Participate in knowledge sharing sessions and utilize your Education Budget
• Experience German culture through free language classes
• Receive (international) relocation support
• Enjoy flexible vacation policies and the option to work remotely
• Receive an attractive compensation package and company pension scheme
• Enjoy a complimentary PRIME+ Broker subscription