Client Service Representative German / French / Italian Speaker (f/m/d)

CSC; Wiesbaden; Hybrid; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A global digital brand management company is seeking a motivated Client Service Representative in Wiesbaden. You will be the first contact for B2B clients, assisting with inquiries regarding domains and certificates. The ideal candidate is fluent in English and either German or French, has strong communication skills, and the ability to solve problems efficiently. This role promotes a collaborative work environment where quality and client focus are paramount.

Qualifikationen

• Experience in a client-centric environment, preferably in retail, tourism, or hospitality.
• Ability to work independently and in a team.
• Previous experience producing quality results with high attention to detail.

Aufgaben

• Act as the first point of contact for B2B global clients via various channels.
• Assist with questions about domains, certificates, and DNS.
• Solve problems quickly and professionally while building client relationships.
• Work collaboratively with colleagues worldwide.

Kenntnisse

Fluent in English and German or English and French

Effective written and verbal communication skills

Strong Microsoft Office skills

Ability to think critically and be solution oriented

Proven organizational skills

Jobbeschreibung

Location:Wiesbaden, Germany; London, UK; Sophia Antipolis, France
Department:Digital Brand Services
Job type:Permanent, hybrid (three days on-site)
Hours:40 hours per week (working hours may vary by location)

Please submit your CV in English

About the role

We’re looking for a motivatedClient Service Representativeready to take the next step in their career within an international environment. At CSC, you’ll become part of a global team dedicated to supporting leading companies inprotecting their brands online.

As theworld market leaderindigital brand and domain management, CSC partners with well-known companies across the globe to keep their brands secure and visible online. You’ll join a company where true team spirit, innovation, and service excellence define the way we work.

This is an exciting opportunity for someone eager to grow and thrive in a dynamic, collaborative setting where quality, compliance, and client focus are at the core of everything we do.

Some of the things you'll be doing

• You’re the first point of contact for our B2B global clients via email, phone, or chat.

• You assist with questions about domains, certificates, DNS, and more.

• You solve problems quickly and professionally with a smile in your voice.

• You work closely with colleagues worldwide to find the best solutions for our global clients.

• You build genuine client relationships and help ensure they feel well taken care of at CSC.

What technical skills, qualifications, and experience do you need?

• Must be fluent in bothEnglish and German or English and French. Any additional language skills would be a plus.

• Experience working in a client-centric environment, industry or role (e.g., retail, tourism, hospitality, or similar).

• Effective written and verbal communication skills.

• Ability to think critically and be solution oriented.

• Strong Microsoft Office skills including MS Excel, Word, and Outlook.

• Ability to learn, adapt to, and discuss new technology.

• Tenacity and agility to balance varying priorities and inquiries from internal and external clients.

• Ability to work independently as well as on a team.

• Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment.

• Previous experience of producing quality results with high attention to detail.

• Ability to be direct, open, and honest when communicating with clients and colleagues.