Client Service Manager with German (f/m/d)

Deutsche Börse Group; Frankfurt; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading financial services provider is looking for a Client Service Manager to serve as a strategic partner for major financial institutions. This role involves solving time-sensitive challenges and guiding clients through technical changes. Ideal candidates must be fluent in English and German, possess strong communication skills, and have a proactive approach to client service. Enjoy hybrid working options and a supportive team culture in our international offices across Prague, Frankfurt, Chicago, and Singapore.

Leistungen

Hybrid work and flexible working hours

Work from abroad - 12 days per year

Pension fund contribution

Health & wellbeing benefits

Mobility benefits

Flexible Benefit Account

Group Share Plan

Personal development budget

Qualifikationen

• Fluent in English and German.
• Ability to stay focused and proactive under pressure.
• Strong team spirit and ownership.

Aufgaben

• Serve as a strategic partner to financial institutions.
• Solve time-sensitive challenges professionally.
• Guide clients through technical changes.

Kenntnisse

Strong communication skills

Problem-solving

Client interaction

Resilience

Team spirit

Jobbeschreibung

Client Service Manager with German (f/m/d)

Be the bridge between technology and the global financial markets.

At Deutsche Börse, we don’t just support financial markets—we keep them running. Every second counts. Every connection matters. As a Client Service Manager in Prague, you’ll join a highly professional team that ensures seamless trading for clients around the globe. When systems stall, millions are on the line—and we’re the first line of defense.

If you're quick to learn, thrive under pressure, and take pride in delivering exceptional service, this is your opportunity to make a direct impact on the financial world.

Why this role matters

You’ll be more than just a technical support contact—you’ll be a strategic partner to some of the biggest financial institutions in the world. You’ll:

• Solve time-sensitive challenges with precision and professionalism.
• Guide clients through change and growth in an evolving technical ecosystem.
• Keep cool when the stakes are high—and they’re always high.

This role is ideal for:

• Resilient professionals with experience in client service or tech-adjacent roles.
• Fast learners who want to grow into a specialized field.
• Tech-savvy communicators with a sense of ownership and urgency.

What you’ll bring

We’re not listing technical checkboxes here. We’re looking for people who:

• Have strong communication skills and enjoy client interaction.
• Can stay focused and proactive—even under pressure.
• A strong sense of team spirit is essential
• Love problem-solving and can connect dots across systems and teams.
• Are excited by the idea of working where technology meets financial impact.
• Speak English and German fluently.

What’s in it for you?

Join our Prague office and enjoy:

• Hybrid Work and Flexible working hours
• Work from abroad - 12 days of remote work from EU countries per year
• Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
• Health & Wellbeing - fully covered Multisport card, life & accident insurance, sick days and 100% salary contribution during sick leave (up to 56 days)
• Mobility - fully covered public transport in Prague & free parking
• Flexible Benefit Account (Pluxee) – 1200 per month
• Group Share Plan - discount on company shares
• Personal Development - annual budget of €690 .. and way more!

Team & Culture

You’ll join a close-knit international team based in Prague, Frankfurt, Chicago and Singapore. While the work is serious, our culture is supportive and people-first. We value integrity, trust, and precision—but we also know that to thrive, you need space to grow and colleagues who have your back.