Client Relationship Manager (Banking) - Frankfurt

Cognizant; Frankfurt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global consulting firm in Frankfurt seeks a Customer Relationship Manager for the Banking sector. This role requires proficiency in client engagement, strong communication, and a results-driven approach. Responsibilities include executing business strategies for growth, fostering long-term client relationships, and managing account operations. Successful candidates will demonstrate solid experience in business development, especially in the Banking industry. This opportunity offers a dynamic work environment and the chance to drive impactful client relationships.

Qualifikationen

• Proficiency in Banking (Retail) industry.
• Solid Business development experience with emphasis on Hunting.
• Ability to work in a global team and communicate effectively.

Aufgaben

• Execute account’s strategy for profitable growth.
• Cultivate long-term client relationships.
• Create business opportunities and manage account operations.

Kenntnisse

Client and industry knowledge in Banking

Excellent communication skills

Results driven

Building relationships

Jobbeschreibung

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world.

Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results.

Be one of our change-makers and join the success story: we are looking for a

Job Title: Customer Relationship Manager - Banking (d/f/m)

Location: Germany (Frankfurt)

Key Responsibilities:

• Market Leadership – Executes account’s strategy for long‑term profitable growth and positions Cognizant as a thought partner and business leader within the client
• Developed experience working in one or more of the following industries: Banking (Retail) industry.
• Deeply understands the client’s Business and Digital strategies especially where applicable to their portfolio
• Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry
• Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio
• Identifies new clients, also qualifies add‑on opportunities to existing engagements
• Relationship Management - Cultivates long‑term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account.
• Invests time in creating client advocates for Cognizant by going above and beyond in relationship development
• Participates in reviews and provides educated and relevant perspectives on key client relationships
• Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
• Responds to and delivers on client requests in an effective and timely manner
• Identifies opportunities, makes proactive proposals to the client in line with the account strategy
• Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant’s processes
• Engages the relevant teams for solutions and works collaboratively with all of account’s internal and external partners to deliver success
• Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client’s and Cognizant’s objectives.
• Forecasts and meets or exceeds quarterly and annual revenue & margin targets
• Enhances profitability and actively drives portfolio’s overall financial performance

Required Experience:

• Client and industry knowledge:
• Proficiency in one of the following industries: Banking (Retail) industry.
• Solid Business development experience – both Hunting and Farming, however the requirement is mainly for Hunting
• Excellent communication skills
• Reliable and dependable with clear, concise spoken and written communication skills
• Ability to work in a global team
• Results driven
• Ambitious and hungry to demonstrate and prove leadership credentials
• Self‑starter and adaptable- can work independently or within a team structure
• Building relationships and strengthening partnerships by focusing on exceptional client experience
• Natural ability to build customer rapport and create client advocates for Cognizant
• Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape
• Ability to balance risk and growth to deliver innovative engagements for clients

Preferred Experience

• Concepts of financial, marketing and business strategy
• Good understanding of P&L Management including revenue and margin forecasting and deal commercials
• Business acumen
• Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business
• Deep knowledge in at least one Products and Resources domain area
• Excellent bid management skills
• Exposure to and understanding of multiple delivery and commercial constructs