Case Manager EU

Xometry; Remote; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading manufacturing marketplace is seeking a Case Manager to enhance their Operations team. In this remote role, you will be pivotal in solving supply chain challenges and ensuring excellent customer satisfaction through proactive management of orders. Candidates should have at least 3 years of experience in a relevant field, strong communication skills, and a solid understanding of supply chain processes. This full-time position offers a collaborative environment with opportunities for career development and flexible working conditions.

Leistungen

Corporate Laptop

Free corporate language courses

Salary reviews and benefits

Flexible working conditions

Development opportunities

Qualifikationen

• Minimum of 3 years of relevant experience in manufacturing or operations.
• Ability to perform root cause analysis and identify solutions to complex problems.

Aufgaben

• Take actions to improve on-time delivery, quality, and customer satisfaction.
• Track and monitor the progress of multiple customer orders.
• Provide excellent customer and partner service.

Kenntnisse

Project management

Supply chain experience

Customer service

Root cause analysis

Communication skills

Ausbildung

Bachelor of Science degree in Supply Chain, Engineering, or a related technical field

Jobbeschreibung

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

We are looking for:

Case Manager who will strengthen our Operations team.

As a Case Manager, you will join a fast-moving team of technical professionals solving supply chain challenges for customized parts.

Functional Responsibilities

• Take actions to improve on-time delivery, quality, and customer satisfaction.
• Track and monitor the progress of multiple customer orders and partner jobs.
• Provide excellent customer and partner service through relationship-building, partnership creation, and timely order updates.
• Apply technical knowledge (or leverage subject matter experts) on manufacturing design and production to ensure timely job delivery.
• Understand supplier capabilities and execute supplier oversight, including phone assessments, schedule creation, quality reviews, and corrective actions.
• Assess the impact of manufactured part rejections and communicate with suppliers and customers to resolve issues.
• Manage customer complaints resulting in product replacements.
• Report status, risks, and recovery efforts for troubled orders and jobs.

Job Duties

• Document all case activity in the central database.
• Utilize company technology platforms and comply with the Quality Management System.
• Monitor the integrity of supplier quality metrics.
• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes meet customer expectations.
• Communicate effectively with all key stakeholders, including suppliers, customers, and leadership.
• Participate in initiatives to simplify and automate complex processes.
• Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures.

Requirements

• Prior project management, supply chain, and customer service experience.
• Minimum of 3 years of relevant experience, preferably in manufacturing or operations.
• Ability to perform root cause analysis and identify solutions to complex problems.

Education

• Bachelor of Science degree in Supply Chain, Engineering, or a related technical field preferred.
• Knowledge and experience in manufacturing processes, engineering drawings, and mechanical/electrical inspection methods.

Personal Qualities

• Self-starter capable of working independently and driving actions to completion.
• Strong organizational skills and adaptability in a dynamic environment.
• Ability to multitask, meet deadlines, and support all supplier quality field activities.
• Excellent communication skills (oral and written), capable of managing up and laterally.

Language Skills

• English: C1

Working Conditions

• Remote full-time job.
• Fixed rate depending on the career level.
• Corporate Laptop.
• Free corporate language courses.
• Ability to grow and develop your career.
• Salary reviews and other benefits.

Team Spirit and Friendly Atmosphere

We work in an open, friendly and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.

Development Opportunities

We are a fast growing company, each new task is an interesting challenge for the team.

We Care

Ongoing free of charge well-being activities for our people, charity projects worldwide.

Flexibility

Speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions and remain effective in the face of uncertainty.

Onboarding

Well structured onboarding plan for new employees combining all in one process, technology, and systems components.

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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