Business Analyst Production Support Transactional Functions

Avaloq; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading software company based in Berlin is seeking a Business Analyst for L2-Application Support. The candidate will focus on ensuring stable platform operations of their software, interacting with clients to analyze requirements, resolve production incidents, and monitor application availability. Ideal candidates should have a technical degree, ITIL knowledge, and fluency in English. Knowledge of Avaloq Core, SQL, and German is a plus. The company promotes a flexible working environment and values diversity.

Qualifikationen

• Proven track record of successful performance in a similar role.
• ITIL Incident Problem and Change process knowledge.
• Full professional fluency in English.

Aufgaben

• Follow incident management process end-to-end.
• Provide impact analysis troubleshooting.
• Support development team by translating business into technical requirements.
• Coordinate UAT and manage end users' expectations.

Kenntnisse

Incident management

Troubleshooting

Client communication

Impact analysis

Ausbildung

Technical degree in IT or business

Tools

SQL

Oracle DB

Jobbeschreibung

You will be part of the SaaS Operating Center which is responsible to ensure stable platform operations of our Avaloq software and products for our clients.

As a Business Analyst in L2-Application Support your task will consist of interacting with clients to assure service delivery, analysing customer requirements and solving incidents / issues in production environment as well as monitoring to ensure application availability. You will coordinate with the service desk and other delivery units such as L3 project delivery and client management to resolve incidents and problems.

Your Key tasks :

• Follow incident management process end-to‑end in a timely manner including triage of incident
• Impact analysis troubleshooting and involve / co‑ordinate with other teams
• High level analysis and consolidation of new client requirements
• Support the development team implementing features by translating business requirements into technical requirements
• UAT Coordination & Support
• Manage end users expectation and other relevant stakeholders
• Onboarding of new bank services in service delivery
• Be proactive and contribute new ideas to further improve the quality of our services.

Qualifications :

• Proven track record of successful performance in a similar role
• ITIL Incident Problem and Change process knowledge
• Full professional fluency in English
• Technical degree in IT or business related area

It would be a real bonus if you have :

• Knowledge of Avaloq Core & Front Platform with certification
• SQL and basic knowledge of Oracle DB
• German language skills
• Knowledge of payments trading or regulatory reporting

Additional Information :

We realise that managing work‑life balance is a challenge we all face in our daily lives and, in order to support this, we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work‑life balance and continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions; we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other traits that make us all unique. We have written this advert in an inclusive and neutral way.

We will not accept speculative CV submissions for any of our roles from recruitment agencies and any unsolicited candidate submissions will be exempt from any payment expectations.

Remote Work : No

Employment Type : Full‑time