B2C Sales Representative: Digital Healthcare for UK Market (m/f/d)

MB Global Health Ltd.; Berlin; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading digital healthcare firm in Berlin is seeking a B2C Sales Representative to act as a Patient Care Adviser. You will guide patients through their treatment journey, ensure high-quality service, and work in a target-driven environment. Applicants should have sales experience, native English skills, and a valid working permit for Germany. The role offers hybrid-remote working options and various employee benefits.

Leistungen

Mental health support subscription

Urban Sports Club membership

Learning-and-development budget

Team events and brunches

Hybrid-remote working set-up

Remote work allowance for three months yearly

Qualifikationen

• 1+ years of experience in a sales-based role.
• Native-level English proficiency.
• Valid working permit for Germany.

Aufgaben

• Be the main point of contact for patients.
• Guide and support patients throughout their treatment journeys.
• Work closely with Operations team to coordinate medical procedures.

Kenntnisse

Sales experience

Time management

Communication skills

Problem-solving

Customer service

Jobbeschreibung

About this role

As the first digital hospital, we are rebuilding the healthcare experience from scratch. This is what allows us to provide patients with an outstanding level of care that we would love to experience ourselves. Backed by renowned international investors, we are helping an ever-growing number of patients receive the highest quality of medical procedures the UK has to offer. To help us maintain this level of care, we need to expand our Patient Care team with highly motivated and passionate people who thrive in a fast-paced and dynamic work environment. As a B2C Sales Representative: Digital Healthcare for UK Market, you will act as a Patient Care Adviser. You are at the very centre of our vision to raise the standard of healthcare by making it more personal and caring. You will work towards KPIs in this D2C Sales-based role while also ensuring each and every patient receives the highest standard of service and support while you seamlessly manage their entire journey from the initial call to six weeks post-procedure. You help our patients to make the best choice for their health.

What you will do

• Be the main point of contact for patients, ensuring the smooth running of their entire patient journey
• Inform, guide and support patients throughout their treatment journeys via phone, email, and WhatsApp
• Manage a varied workload, including building and maintaining numerous personal relationships with patients simultaneously
• Work closely with the Operations team to coordinate and schedule medical procedures and all other appointments for your patients
• Work in a target-driven environment toward meeting your individual and team targets
• Proactively find solutions to problems in order to support the team’s goals and improve our ways of working and caring for our patients

Who you are

• You write and speak English to a native level (no German skills required)
• You have 1+ years of experience in a sales-based role (Note: the patient care role itself is not a traditional sales role, but skills in this area are very much key to success)
• You thrive in a fast-paced environment, with impeccable time management and organisational skills
• You have the ability to think on your feet and a willingness to adapt and develop
• You can always maintain a caring but professional demeanour even in difficult conversations with patients
• You can communicate clearly, openly, and respectfully with your colleagues, manager, and other departments
• You have a positive attitude and solution-focused mindset at work every day
• You are receptive to feedback from peers and management
• You hold a valid working permit for Germany

Bonus points

• You have customer service experience
• Medical experience
• Experience working in a start-up company

What we offer

• Nilo mental health support subscription that allows each team member to have free consultations with therapists and psychologists for mental health signposting, recommendations and diagnosis
• Urban Sports Club membership
• Learning-and-development budget
• Corporate discounts and subscriptions
• Team events and team brunches, lunches and many more things
• A hybrid-remote working set-up that allows for flexibility within the working week
• We also provide an allowance to work fully remotely for three months per year so you can work from anywhere in the world (with a stable internet connection)!

Further information

We believe in giving everyone an equal chance. We want to find out if you have the necessary skills, independent of your background, gender, ethnicity, age etc. and take active steps to reduce any potential bias in our recruitment process.

The application process

1. Screening: After you submit your application materials we will review them to gauge if they meet our requirements. We aim to get back to you as soon as possible.
2. Talent Partner call: If you pass the initial screening we will be in touch to schedule an initial video call. The goal of this interview is to learn more about you and what you are looking for. This call is also an opportunity for you to learn more about Medbelle and the role so that we can both evaluate if there is a mutual fit.
3. Team Lead Interview: If this all goes well, we will be in touch to schedule a face-to-face interview with two Patient Care Team Leads, which will allow you to show how your experience will help you contribute to the role and department. This interview will include a short case study.
4. Cultural Addition interview: Your final conversation will be be more of a personal chat with one of our colleagues. It aims to ensure that you will be a great addition to our team and will feel at home here, whilst getting a better feel as to whether we are the right company for you.
5. Offer