Automation Hardware Technical Support Europe (m/w/d)

Danaher Corporation; Düsseldorf; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading global scientific technologies company is seeking a Technical Support Specialist to provide second-level support for Automation Platforms. This remote role is open to candidates in Germany or Italy and requires at least 5 years of experience in technical support, along with proficiency in English. You'll be responsible for troubleshooting, training customers, and ensuring high service standards. Join us to drive innovation in a diverse environment.

Leistungen

Healthcare benefits

Paid time off

Qualifikationen

• At least 5 years of Technical Support, Field Service experience with Diagnostics market.
• Proficient English, both spoken and written, is mandatory.
• Ability to travel within the country and to other European countries.

Aufgaben

• Provide second level technical support for Automation Platforms.
• Drive service targets while maintaining customer satisfaction.
• Repair instrumentation and train customers and Service Engineers.
• Verify operational performance and data quality of systems.
• Collaborate with a global team to share best practices.

Kenntnisse

Technical Support

Troubleshooting

Biomedical Engineering

Customer Service

Analytical Mindset

Ausbildung

Biomedical engineer or equivalent

Jobbeschreibung

Overview

We are currently looking for a Technical Support Specialist who will be remote-based in Italy or in Germany.

Reporting to the Technical Support Manager, you will be in an international environment, and you will provide second level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation Platforms. You will drive service targets while ensuring strong customer satisfaction and retention. You will apply critical thinking to resolve appropriate actions to rapidly repair instrumentation, train our customers and our Service Engineers, and support our Applications Team while verifying the operational performance and data quality of systems to support our overall commercial organization.

You will operate independently in the Italian/German territory and in Europe when needed (with overnight required as needed) to provide excellent customer service to clients while installing and maintaining Automation instrumentation and systems in hospital and stand-alone laboratory environments. We operate as a team to share standard methodologies, mentor, and receive experienced technical support.

If you thrive in a fast-paced role and want to help build a world-class post-sales organization—read on.

Responsibilities

The essential responsibilities include:

• Provide second level technical support for Automation Platforms to customers, resolving issues with troubleshooting and technical expertise.
• Drive service targets while maintaining high customer satisfaction and retention.
• Repair instrumentation rapidly and train customers and Service Engineers; support the Applications Team.
• Verify operational performance and data quality of systems to support the commercial organization.
• Work independently within Italy/Germany and across Europe as required, including occasional overnight travel.
• Collaborate with a global team to share best practices and maintain standard methodologies.

Qualifications

The essential requirements of the job include:

• Biomedical engineer or equivalent.
• At least 5 years of Technical Support, Field Service experience with Diagnostics market.
• Early career candidates welcome if they have troubleshooting experience from thesis or internships.
• Proficient English, both spoken and written, is mandatory.
• Ability to travel within the country and to other European countries with overnight travel; a current valid driver’s license is required.

It would be a plus if you are:

• Willing to work different shifts/flexible hours as business needs.
• Analytical mindset, able to analyze data, identify problems and find effective solutions.

Benefits and About

Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Our programs include healthcare benefits and paid time off. Check out benefits at danaherbenefitsinfo.com.

At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. You’ll accelerate your career while driving innovation that improves lives, with guidance from committed leaders, DBS tools, and a global organization. As part of the Danaher family of 67,000 associates, your growth opportunities are unparalleled.

We believe that creativity and innovation thrive with a diverse set of voices. If you’d like to learn more, read stories from our associates on our Careers Blog or contact a recruiter.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to solve complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.