AI-Driven IT Service & SLA Manager (m / f / n)

Enovos; Ralingen; Hybrid; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A leading energy company is seeking an AI-Driven IT Service & SLA Manager to design and develop data solutions that align with business needs. The role involves ensuring SLA adherence, optimizing IT processes, and leveraging tools like Tableau and Power BI for data analysis. Candidates should have a degree in IT and experience with IT service management practices. This position offers a multicultural environment, competitive salary, and hybrid work options.

Leistungen

Pension plan

Additional health insurance

Meal vouchers

Free parking

Company restaurant

Continuous learning and development opportunities

Qualifikationen

• Solid understanding of IT service management practices.
• Experience configuring AI-driven systems or chatbots.
• Strong analytical skills and attention to detail.
• Team player with excellent interpersonal skills.

Aufgaben

• Design and develop data solutions aligned with business requirements.
• Monitor and optimize costs while ensuring data compliance.
• Ensure SLA adherence and drive service improvements.
• Use AI Assistant workflows to automate IT tasks.

Kenntnisse

IT service management practices (ITIL)

Data analysis using Tableau or Power BI

System integration using APIs

Problem-solving mindset

Excellent communication skills

Hands-on experience with AI-driven systems

Ausbildung

University degree in IT, Computer Science or equivalent

Tools

Tableau

Power BI

Jobbeschreibung

AI-Driven IT Service & SLA Manager (m / f / n)

Department: Energy Business IT | Location: Esch-sur-Alzette | Contract: Permanent | Job Requisition N°19639

Your tasks

• You design and develop data solutions aligned with business requirements and actively contribute to initiatives, product development and data analysis projects
• You provide recommendations for data insights and optimal tool selection
• You coordinate with stakeholders to deliver successful outcomes on internal and external projects
• You monitor and optimize costs, meet deadlines, ensure data compliance and adhere to governance and security standards
• You ensure SLA adherence, optimize IT support processes and drive continuous service improvements
• You configure and enhance AI Assistant workflows to automate recurring IT tasks and improve service efficiency
• You leverage tools like Tableau or Power BI to analyse service data and enhance IT performance
• You drive innovation by staying up to date on evolving tools and methodologies and foster a data-driven culture within the organization

Your profile

• You hold a university degree in IT, Computer Science or equivalent
• You have a solid understanding of IT service management practices (ITIL), including incident and problem management, service request handling, and SLA monitoring
• You have hands‑on experience configuring AI‑driven systems or chatbots to automate IT support processes
• You are skilled in integrating systems using APIs and automation tools to streamline workflows and enhance service delivery
• You have a strong problem‑solving mindset, with the ability to identify inefficiencies, propose innovative solutions, and resolve technical issues effectively
• You are proficient in data analysis tools like Tableau or Power BI and can turn data into actionable insights to support service improvements
• You have analytical skills, a talent for dealing with processes and numbers and a keen eye for details
• You are a team player with excellent interpersonal and communication skills
• You show a high level of engagement and initiative
• Excellent verbal and written communication skills in English. A good knowledge of French and German will be considered as an advantage

What we offer

“Together we build the future of Luxembourg’s energy transition”.

• The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
• A multicultural and international working environment that encourages diversity and inclusion
• A competitive salary with additional benefits (e.g. pension plan, additional health insurance, meal vouchers, free parking, company restaurant, etc.)
• A significant stability of employment and the possibility to evolve within the Group
• Continuous learning and development career path adapted to the needs of each employee
• Hybrid working mode with the possibility to work from home

For external applications, a recent copy of the police record will be requested if you are invited for an interview.