After Sales Specialists (m/f/d)

METRO Markets GmbH; Düsseldorf; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading international marketplace company is looking for After-Sales Team members in Düsseldorf. The role involves providing technical support to professional HoReCa customers across Europe, diagnosing issues, and guiding troubleshooting efforts. Ideal candidates have a customer-centric mindset and fluency in English and another language. This position offers a hybrid working model and the opportunity to be part of a dynamic team that values collaboration and innovation.

Leistungen

Continuous training

Modern workspace

Engaged multilingual team

Qualifikationen

• Fluent in English plus one additional language (Italian, Croatian, French, German, Portuguese, Dutch, or Spanish).
• Curiosity and a willingness to learn for troubleshooting.
• Experience coordinating with repair partners or field technicians is a plus.

Aufgaben

• Handle escalated after-sales dossiers through phone and email.
• Diagnose issues and decide on next steps.
• Guide customers through remote troubleshooting.

Kenntnisse

Customer-centric mindset

Fluent in English

Negotiation skills

Complaint handling

Technical troubleshooting

Jobbeschreibung

Online marketplaces have never been this awesome.

Join Our Growing After-Sales Team!

Make life easier for chefs and hoteliers across Europe

METRO Markets is growing its After-Sales Team and is now hiring in Azuqueca de Henares (Guadalajara, 30 min from Madrid), Düsseldorf, and Palma de Mallorca.

Your mission: help our professional HoReCa customers keep their ovens hot their fridges cool and their guests happy by resolving technical issues on equipment bought through the METRO / makro online marketplaces across Europe — including France, Germany, Spain, Portugal, Italy, Croatia, and Netherlands.

What you’ll do

• Handle escalated after-sales dossiers (phone & email) coming from front-line Customer Service.
• Review customer evidence (photos, videos, error codes), diagnose the root cause and decide next steps.
• Guide customers through remote troubleshooting or dispatch a technician when on-site diagnostics are needed.
• Verify warranty coverage, prepare clear cost estimates for out-of-warranty repairs and negotiate fair solutions in line with our Generosity Framework.
• Act as the main contact for external service partners: track open jobs, remove blockers, keep everyone informed.
• Document every action in Freshdesk with the accuracy needed for carrier claims and legal follow-up.
• Work in a hybrid setup: part remote, part on-site (warehouse or local office depending on location), with hands-on access to the equipment you support.

You've got

• Customer-centric mindset and genuine enjoyment in solving unique technical cases.
• Languages: fluent in English plus at least one additional language such as Italian, Croatian, French, German, Portuguese, Dutch or Spanish (the more, the better).
• Confidence to run step‑by‑step troubleshooting by phone or e‑mail.
  You don’t need to be a certified engineer—curiosity and a willingness to learn are key, and we’ll train you thoroughly.
• Strong negotiation & complaint‑handling skills; you stay calm when a chef is in the weeds.
• Experience coordinating with repair partners or field technicians (nice‑to‑have, not mandatory).
• Collaborative spirit: you work hand‑in‑hand with front‑line CS agents to deliver a seamless customer journey.
  Readiness for a call‑centre style environment—but with the extra perk of hands‑on access to professional kitchen gear.

We’ve got

• A dynamic, scale‑up atmosphere backed by the global METRO / makro Group.
• Clear ownership from day one and room to innovate.
• Structured onboarding & continuous training (Freshdesk, Genesys, product know‑how, error‑code matrix).
• Hybrid working model depending on your location, including a modern workspace, laptop and — if needed — company phone
• An engaged, multilingual team that values collaboration, humor and ownership.

About us

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.